Rewards Associate

Kerry; Santiago de Querétaro; Presencial; MXN 320 000 - 520 000; Tempo integral

Resumo da oferta

Kerry Group is seeking a Rewards Associate to support Global Mobility and benefits across Latin America. You will be the first point of contact for employees, managers, HR teams, and external vendors through immigration, assignments, and relocations.

The role emphasizes accuracy, timely follow-up, and strong stakeholder communication. Approximately 70% of the role focuses on Global Mobility with the remaining 30% supporting LATAM benefits activities.

Qualificações

• At least one year of experience in Global Mobility, immigration, relocation, HR operations, benefits, employee services, or a related field.

Responsabilidades

• Track visa and work-authorization expiration dates across LATAM and initiate renewal activities in advance.
• Serve as the Tier 1 point of contact for Global Mobility, immigration, and relocation cases.
• Support employees and their families throughout visa, work-authorization, international assignment, and relocation processes.
• Coordinate with immigration and relocation vendors, including Fragomen and Graebel.
• Initiate international assignments and domestic relocations in AssignmentPro and maintain accurate assignee records throughout the assignment lifecycle, including family, compensation, benefits, immigration, and relocation information.
• Coordinate ongoing relocation activities with external vendors, including lease renewals and other in-assignment support requirements.
• Gather case information, explain available options, and provide practical recommendations to employees, managers, and HR stakeholders.
• Maintain accurate case records and ensure compliance with immigration and work-authorization requirements.
• Manage multiple cases simultaneously, prioritizing requests based on urgency, complexity, and business impact.
• Escalate complex or senior-level cases to Tier 2 specialists using the appropriate escalation process.
• Perform data audits and ensure documentation is complete, accurate, and up to date.
• Support selected LATAM benefits processes, including telework-related activities and other regional programs as required.
• Collaborate closely with HR, business leaders, external vendors, and Global Mobility specialists.

Conhecimentos

Global Mobility

HR operations

Benefits administration

Customer service

Data management

Case management

Ownership & prioritization

Problem solving

Ferramentas

Excel

AssignmentPro

Descrição da oferta de emprego

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We are looking for a Rewards Associate to support Global Mobility and benefits processes across Latin America. This role will act as the first point of contact for employees, managers, HR teams, and external vendors throughout immigration, international assignment, and domestic relocation processes.Approximately 70% of the role will focus on Global Mobility, with the remaining 30% supporting LATAM benefits activities. The successful candidate will demonstrate excellent follow-up, organization, communication, and ownership of time-sensitive cases.

Key responsibilities

• Track visa and work-authorization expiration dates across LATAM and initiate renewal activities in advance.
• Serve as the Tier 1 point of contact for Global Mobility, immigration, and relocation cases.
• Support employees and their families throughout visa, work-authorization, international assignment, and relocation processes.
• Coordinate with immigration and relocation vendors, including Fragomen and Graebel.
• Initiate international assignments and domestic relocations in AssignmentPro and maintain accurate assignee records throughout the assignment lifecycle, including family, compensation, benefits, immigration, and relocation information.
• Coordinate ongoing relocation activities with external vendors, including lease renewals and other in-assignment support requirements.
• Gather case information, explain available options, and provide practical recommendations to employees, managers, and HR stakeholders.
• Maintain accurate case records and ensure compliance with immigration and work-authorization requirements.
• Manage multiple cases simultaneously, prioritizing requests based on urgency, complexity, and business impact.
• Escalate complex or senior-level cases to Tier 2 specialists using the appropriate escalation process.
• Perform data audits and ensure documentation is complete, accurate, and up to date.
• Support selected LATAM benefits processes, including telework-related activities and other regional programs as required.
• Collaborate closely with HR, business leaders, external vendors, and Global Mobility specialists.

Qualifications and skills

• At least one year of experience in Global Mobility, immigration, relocation, HR operations, benefits, employee services, or a related field.
• Previous Global Mobility or immigration experience is strongly preferred.
• Experience supporting LATAM or broader Americas stakeholders.
• Strong English communication skills, with B2 level as a minimum.
• Additional languages are an advantage.
• Strong case-management, data-management, and auditing skills.
• Proficiency in Excel and confidence working with trackers and detailed employee information.
• Experience with Global Mobility platforms, such as AssignmentPro, is an advantage.
• Excellent stakeholder-management and customer-service skills.
• Ability to manage confidential and time-sensitive employee cases .
• Strong ownership, prioritization, and proactive follow-up.
• Ability to assess cases, recommend solutions, and recognize when escalation is required.