Global Logistics Operations Specialist II

Ait Worldwide Logistics; Santa Anita; Presencial; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare (BUPA)

Pension scheme (Auto Enrolment)

Life assurance (2x salary)

26 days annual leave

Childcare vouchers

Eyecare vouchers

Cycle to Work

Car allowance or company car

Descripción de la vacante

AIT Worldwide Logistics in Mexico is seeking an International Operations Agent II to coordinate daily import and export activities across air, ocean, and surface for international shipments. You will ensure compliance with customer requirements and contracts while working across multiple transport modes.

The role emphasizes building trusted relationships with customers, preparing quotations, planning operations, tracking shipments, and collaborating with partners and sales to improve service.

Formación

• 2–5 years applied on the job and industry experience.
• Proficiency in CargoWise is a plus.
• Experience with international freight operations and customs processes.
• Strong English communication, both oral and written.
• Attention to detail and proactive problem solving.

Responsabilidades

• Build trusted relationships with customers and act as their one‑stop shop by advising, qualifying, and confirming shipment requirements—including regulations, certificates, and documentation
• Prepare accurate quotations, manage the full offer process, and recommend optimal end‑to‑end logistics solutions
• Plan and coordinate day‑to‑day international import and export operations across air, ocean, and surface transport
• Monitor shipment progress, identify delays, and ensure timely communication with customers, agents, and partners
• Manage data entry, billing, and invoicing to ensure financial accuracy and compliance with SOPs and KPIs
• Coordinate recovery and delivery schedules with cartage agents and international partners, collaborating with sales on service updates
• Maintain compliant documentation and support continuous process improvement
• Support onboarding and cross‑training of new team members

Conocimientos

English proficiency

Attention to detail

Problem solving

Customer focus

Team collaboration

Herramientas

CargoWise

Descripción del empleo

AIT Worldwide Logistics in Mexico is seeking an International Operations Agent II to coordinate daily import and export activities across air, ocean, and surface for international shipments. You will ensure compliance with customer requirements and contracts while working across multiple transport modes.

The role emphasizes building trusted relationships with customers, preparing quotations, planning operations, tracking shipments, and collaborating with partners and sales to improve service.