Global Freight Forwarding Operations Leader — Air & Ocean

CEVA Logistics; Ciudad de México; Hybrid; MXN 900,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

International exposure

Job summary

CEVA Logistics is seeking an SSC Operational Supervisor to lead Freight Forwarding for Air & Ocean Import/Export in the NORTAM region. You will drive operational excellence, manage KPIs, and develop high-performing teams within the Shared Service Center.

You will oversee Team Leaders, ensure SOP compliance, and collaborate with cross-functional partners while maintaining strong customer satisfaction andinitiatives for continuous improvement.

Qualifications

• Bachelor's degree in international business, international trade, logistics, supply chain, business administration, or related field.
• 7 to 12 years of experience within Freight Forwarding operations.
• Strong experience managing end-to-end Air & Ocean Import and Export operations.
• Proven leadership experience managing Team Leaders and operational teams within Freight Forwarding or Shared Service environments.
• Advanced English communication skills, both written and verbal.
• Strong knowledge of customs regulations, shipping documentation, and Incoterms.
• Experience managing KPIs, SLAs, productivity, and operational performance metrics.
• Experience working with CargoWise or similar transportation management systems.
• Advanced analytical and Excel skills.

Responsibilities

• Lead and coach Team Leaders and operational teams supporting Air & Ocean Import and Export activities.
• Ensure compliance with KPIs, SLAs, productivity, quality standards, and customer satisfaction metrics.
• Manage operational escalations related to shipment delays, risks, compliance requirements, and customer concerns.
• Drive continuous improvement initiatives, operational efficiencies, and process standardization.
• Ensure adherence to SOPs, international trade regulations, and customs compliance requirements.
• Collaborate with Customer Service, Sales, Pricing, Finance, Compliance, and regional leadership teams.
• Foster employee development through coaching, performance management, training, and succession planning.
• Support workforce planning, resource allocation, and change management initiatives to ensure operational stability and business growth.

Skills

Team Leadership

KPI Management

English (Advanced)

Analytical Skills

Excel

Education

Bachelor's degree in International Business / Logistics / Supply Chain

Tools

CargoWise

Job description

CEVA Logistics is seeking an SSC Operational Supervisor to lead Freight Forwarding for Air & Ocean Import/Export in the NORTAM region. You will drive operational excellence, manage KPIs, and develop high-performing teams within the Shared Service Center.

You will oversee Team Leaders, ensure SOP compliance, and collaborate with cross-functional partners while maintaining strong customer satisfaction andinitiatives for continuous improvement.