Air & Ocean Logistics Specialist: Complex Shipments

CEVA Logistics; Ciudad de México; Sur place; MXN 550 000 - 900 000; Plein temps

Résumé du poste

CEVA Logistics in Mexico City seeks an Air and Ocean Logistics Operator Professional to manage complex freight shipments across air and ocean channels, acting as a trusted partner to customers and internal teams. The role focuses on operational excellence, project support, and continuous improvement initiatives.

The position requires 3–5 years in Freight Forwarding or Logistics Operations, strong English, and the ability to coordinate multiple stakeholders while driving value for customers and

Qualifications

• 3–5 years of experience in Freight Forwarding or Logistics Operations.
• Fluent English (C1) mandatory.
• Experience managing customer relationships in logistics or freight forwarding.
• Knowledge of Continuous Improvement methodologies and RCA.

Responsabilités

• Manage complex air and/or ocean freight shipments and escalations.
• Ensure timely resolution of issues to maintain high customer satisfaction.
• Analyze performance and identify improvement opportunities.
• Drive process and operational improvements.
• Support customer implementations and transitions.
• Conduct RCA to address operational challenges.
• Collaborate with internal and external stakeholders to ensure service excellence.
• Provide coaching to junior team members.

Connaissances

Air Freight

Ocean Freight

Customer relationships

Analytical skills

RCA / Root Cause Analysis

Continuous Improvement

Stakeholder management

Communication

Coaching & mentoring

Description du poste

CEVA Logistics in Mexico City seeks an Air and Ocean Logistics Operator Professional to manage complex freight shipments across air and ocean channels, acting as a trusted partner to customers and internal teams. The role focuses on operational excellence, project support, and continuous improvement initiatives.

The position requires 3–5 years in Freight Forwarding or Logistics Operations, strong English, and the ability to coordinate multiple stakeholders while driving value for customers and