SSC Operational Supervisor

CEVA Logistics; Ciudad de México; Hybrid; MXN 900,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

International exposure

Job summary

CEVA Logistics is seeking an SSC Operational Supervisor to lead Freight Forwarding for Air & Ocean Import/Export in the NORTAM region. You will drive operational excellence, manage KPIs, and develop high-performing teams within the Shared Service Center.

You will oversee Team Leaders, ensure SOP compliance, and collaborate with cross-functional partners while maintaining strong customer satisfaction andinitiatives for continuous improvement.

Qualifications

• Bachelor's degree in international business, international trade, logistics, supply chain, business administration, or related field.
• 7 to 12 years of experience within Freight Forwarding operations.
• Strong experience managing end-to-end Air & Ocean Import and Export operations.
• Proven leadership experience managing Team Leaders and operational teams within Freight Forwarding or Shared Service environments.
• Advanced English communication skills, both written and verbal.
• Strong knowledge of customs regulations, shipping documentation, and Incoterms.
• Experience managing KPIs, SLAs, productivity, and operational performance metrics.
• Experience working with CargoWise or similar transportation management systems.
• Advanced analytical and Excel skills.

Responsibilities

• Lead and coach Team Leaders and operational teams supporting Air & Ocean Import and Export activities.
• Ensure compliance with KPIs, SLAs, productivity, quality standards, and customer satisfaction metrics.
• Manage operational escalations related to shipment delays, risks, compliance requirements, and customer concerns.
• Drive continuous improvement initiatives, operational efficiencies, and process standardization.
• Ensure adherence to SOPs, international trade regulations, and customs compliance requirements.
• Collaborate with Customer Service, Sales, Pricing, Finance, Compliance, and regional leadership teams.
• Foster employee development through coaching, performance management, training, and succession planning.
• Support workforce planning, resource allocation, and change management initiatives to ensure operational stability and business growth.

Skills

Team Leadership

KPI Management

English (Advanced)

Analytical Skills

Excel

Education

Bachelor's degree in International Business / Logistics / Supply Chain

Tools

CargoWise

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.

At CEVA Logistics, we are looking for a leader who combines operational excellence, strategic vision, and a customer-centric mindset to drive our Freight Forwarding operations across the NORTAM region.

If you have experience leading Air & Ocean Import and Export operations and are ready to make an impact within a global logistics organization, this could be the next step in your career.

Your Mission

As SSC Operational Supervisor, you will lead, oversee, and optimize Freight Forwarding operations for Air & Ocean Import and Export services, ensuring operational excellence, KPI achievement, customer satisfaction, and the development of high-performing teams within our regional Shared Service Center.

Key Responsibilities

• Lead and coach Team Leaders and operational teams supporting Air & Ocean Import and Export activities.
• Ensure compliance with KPIs, SLAs, productivity, quality standards, and customer satisfaction metrics.
• Manage operational escalations related to shipment delays, risks, compliance requirements, and customer concerns.
• Drive continuous improvement initiatives, operational efficiencies, and process standardization.
• Ensure adherence to SOPs, international trade regulations, and customs compliance requirements.
• Collaborate closely with Customer Service, Sales, Pricing, Finance, Compliance, and regional leadership teams.
• Foster employee development through coaching, performance management, training, and succession planning.
• Support workforce planning, resource allocation, and change management initiatives to ensure operational stability and business growth.

What We Are Looking For

Required Qualifications

• Bachelor's degree in international business, International Trade, Logistics, Supply Chain, Business Administration, or a related field.
• 7 to 12 years of experience within Freight Forwarding operations.
• Strong experience managing end-to-end Air & Ocean Import and Export operations.
• Proven leadership experience managing Team Leaders and operational teams within Freight Forwarding or Shared Service environments.
• Advanced English communication skills, both written and verbal.
• Strong knowledge of customs regulations, shipping documentation, and Incoterms.
• Experience managing KPIs, SLAs, productivity, and operational performance metrics.
• Experience working with Cargo Wise or similar transportation management systems.
• Advanced analytical and Excel skills.

Preferred Qualifications

• Experience leading regional or global teams.
• Participation in transformation, automation, or operational excellence initiatives.
• Knowledge of workforce planning methodologies and process optimization.
• Advanced studies or postgraduate education in Supply Chain, Logistics, or Business Administration.

What We Offer

Permanent employment contract.

Hybrid work model.

Career growth opportunities within a global organization.

Exposure to international operations and stakeholders.

Collaborative and inclusive environment.

Continuous learning and professional development opportunities.

At CEVA Logistics, we are committed to building an inclusive workplace where everyone can thrive and reach their full potential. Ready to make an impact and lead a high-performing logistics team?