Customer Service Junior

CEVA Logistics; Apodaca; On-site; MXN 134,000 - 201,000; Full time

Job summary

CEVA Logistics in México is seeking a motivated Customer Service Junior to support warehouse operations, billing and logistics activities with a strong customer service mindset. You will respond to inquiries, coordinate with Operations and Warehouse teams, monitor billing processes, and track ocean shipments.

The role requires 1-2 years of related experience, Spanish fluent and conversational English, and availability Monday to Friday 9:00 a.m. to 6:00 p.m.

Qualifications

• 1–2 years of experience in Customer Service, Logistics, Warehouse Operations, or related areas.
• Knowledge of billing processes and service invoicing.
• Understanding of warehouse operations including pallet management, inventory control, and inbound/outbound processes (IB/OB).
• Basic knowledge of IMMEX programs and/or import processes is desirable.
• Experience or familiarity with ocean shipment tracking is a plus.
• Conversational English required (interaction with teams in the U.S. and Asia).
• Availability to work Monday through Friday from 9:00 a.m. to 6:00 p.m.

Responsibilities

• Respond to and follow up on customer inquiries, requests, and service requirements.
• Provide quick and effective solutions to operational issues and customer needs.
• Support and monitor billing processes, validating information related to services provided.
• Review and manage warehouse operational information, including pallet control, inventory management (IB/OB), inbound and outbound shipments.
• Coordinate with Operations, Warehouse, Transportation, and other internal departments to provide timely responses to customer requests.
• Track shipments and logistics movements, primarily related to ocean freight transportation.
• Maintain accurate and up-to-date operational records and documentation.
• Identify operational issues and escalate them to the appropriate teams until resolution.
• Maintain clear, professional, and proactive communication with both internal and external customers.

Skills

Customer Service

Logistics

Warehouse Operations

Conversational English

Billing processes

Job description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Customer Service Junior

Provide timely support and follow-up to customers, ensuring effective communication and prompt resolution of requirements related to warehouse operations, billing, and logistics activities, while maintaining a strong customer service mindset and high levels of customer satisfaction.

Key Responsibilities

• Respond to and follow up on customer inquiries, requests, and service requirements.
• Provide quick and effective solutions to operational issues and customer needs.
• Support and monitor billing processes, validating information related to services provided.
• Review and manage warehouse operational information, including pallet control, inventory management (I&O), inbound and outbound shipments.
• Coordinate with Operations, Warehouse, Transportation, and other internal departments to provide timely responses to customer requests.
• Track shipments and logistics movements, primarily related to ocean freight transportation.
• Maintain accurate and up-to-date operational records and documentation.
• Identify operational issues and escalated them to the appropriate teams until resolution.
• Maintain clear, professional, and proactive communication with both internal and external customers.

Candidate Profile

• 1-2 years of experience in Customer Service, Logistics, Warehouse Operations, or related areas.
• Knowledge of billing processes and service invoicing.
• Understanding of warehouse operations, including pallet management, inventory control, and inbound/outbound processes (IB/OB).
• Basic knowledge of IMMEX programs and/or import processes is desirable.
• Experience or familiarity with ocean shipment tracking is a plus.
• Conversational English required (regular interaction and calls with teams in the U.S. and Asia).
• Availability to work Monday through Friday from 9:00 a.m. to 6:00 p.m.

Why Join CEVA Logistics?

At CEVA Logistics, we believe safety and quality are fundamental to everything we do. We offer an inclusive and collaborative work environment, continuous development opportunities, and the chance to contribute to world-class supply chain operations while growing your career within a global logistics leader.

If you're passionate about safety, quality, compliance, and continuous improvement, we encourage you to apply and become part of the CEVA Logistics team.