Global Customer Service Associate — Fast-Paced & Growth

ALLNEX; Región Centro; Presencial; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

ALLNEX is seeking a Junior Customer Service Representative in Guadalajara to be the primary contact for customers, ensuring orders, inquiries, and concerns are handled efficiently with a strong customer-first mindset.

You will collaborate with Sales, Supply Chain, and internal teams to ensure timely communication, shipment tracking, and proper documentation, contributing to smooth operations and high-quality service.

Formación

• Experience in Customer Service is preferred; basic understanding of Supply Chain and logistics.
• Good knowledge of standard office software.
• Resourceful, with a strong sense of initiative.

Responsabilidades

• Takes care of customers and their orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligned with customer needs.
• Receives customer orders (email, customer portal, EDI, phone) and enters them into the respective ERP system (SAP / customer portal).
• Follows up on customer orders and independently negotiates order details with customers (delivery dates, quantities, partial deliveries).
• Manages customer complaints, identifying and implementing solutions when they are related to Customer Service.
• Ensures timely communication, shipment, and documentation through assertive and collaborative interaction with Sales/BU, order fulfillment teams, Credit, and PSRA.
• Coordinates effectively with all areas of the Supply Chain, as well as internal and external stakeholders.

Conocimientos

Customer Service

Supply Chain Basics

Office Software

Herramientas

SAP

Descripción del empleo

ALLNEX is seeking a Junior Customer Service Representative in Guadalajara to be the primary contact for customers, ensuring orders, inquiries, and concerns are handled efficiently with a strong customer-first mindset.

You will collaborate with Sales, Supply Chain, and internal teams to ensure timely communication, shipment tracking, and proper documentation, contributing to smooth operations and high-quality service.