Global Junior Customer Support Associate (English)

Nabla; Ciudad de México; Presencial; MXN 201.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee‑Assistance‑Program (EAP)

Descripción de la vacante

NIQ Brandbank in Mexico City is seeking a Junior Customer Support Representative to join the Global Customer Support team. You will be the first point of contact for NIQ Brandbank supplier clients across global markets, delivering timely, accurate responses via email, chat, and other channels.

Collaborating with Account Management, Operations and Commercial teams, you will monitor service levels, support reporting, and drive continuous improvements while building expertise in FMCG and retail

Formación

• Bachelor’s degree required.
• Experience in Customer Support, Customer Success, Client Services, or similar.
• Fluent English communication skills, both written and verbal.
• Experience working in a Business-to-Business (B2B) environment.
• Demonstrated ability to perform against multiple KPIs, particularly customer satisfaction and service performance metrics.
• Strong organizational, prioritization, and time management skills.
• Attention to detail and problem-solving abilities.
• Proven ability to work collaboratively within diverse teams in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel.

Responsabilidades

• Serve as the first point of contact for supplier clients via email, chat, and other channels within SLA.
• Develop understanding of NIQ Brandbank portfolio and services.
• Monitor usage against contracted allowances and provide guidance on options.
• Coordinate product deliveries in line with workflow capacity.
• Support operations in resolving workflow-related issues while maintaining quality.
• Collaborate with Account Managers to ensure best-in-class service.
• Identify opportunities for process improvements and service enhancements.
• Generate and maintain regular customer and business reports including KPIs.
• Download, manage and analyze data to support reporting requirements.
• Contribute to achievement of customer satisfaction targets and KPIs.
• Support additional business initiatives as required.

Conocimientos

Fluent English

Customer support experience

KPI-driven

Organizational skills

Team collaboration

Communication skills

Educación

Bachelor’s degree

Herramientas

Excel

Salesforce

Power BI

Descripción del empleo

NIQ Brandbank in Mexico City is seeking a Junior Customer Support Representative to join the Global Customer Support team. You will be the first point of contact for NIQ Brandbank supplier clients across global markets, delivering timely, accurate responses via email, chat, and other channels.

Collaborating with Account Management, Operations and Commercial teams, you will monitor service levels, support reporting, and drive continuous improvements while building expertise in FMCG and retail