Customer Service Growth Leader — Logistics & Ops

Confidential Company; Región Centro; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Confidential is seeking a Senior Manager, Customer Service in Guadalajara to lead a multi-layered customer service organization and drive exceptional customer experiences. You will coach managers, align customer outcomes with sales and operations, and build scalable processes for growth.

The role focuses on developing leaders, improving performance, strengthening customer relationships, and ensuring the team operates as a highly effective unit in a fast-moving logistics environment.

Formación

• Experience leading multi-layered teams, including managers.
• Strong understanding of customer operations and account growth.
• Proven ability to drive retention and cross-sell within a portfolio.
• Excellent communication and cross-functional collaboration skills.

Responsabilidades

• Lead, coach, and develop Customer Service Managers and teams.
• Create accountability around customer experience, retention, growth, and operational performance.
• Partner with Sales and Operations to improve execution and outcomes.
• Analyze performance, identify opportunities, and implement improvements.
• Foster ownership, collaboration, and a culture of continuous improvement.

Conocimientos

Leadership

Customer Service

Account Management

Cross-functional Leadership

Coaching

Process Improvement

Logistics Operations

Educación

Bachelor's degree in Business or related field

Descripción del empleo

Confidential is seeking a Senior Manager, Customer Service in Guadalajara to lead a multi-layered customer service organization and drive exceptional customer experiences. You will coach managers, align customer outcomes with sales and operations, and build scalable processes for growth.

The role focuses on developing leaders, improving performance, strengthening customer relationships, and ensuring the team operates as a highly effective unit in a fast-moving logistics environment.