Global Container Sales Customer Experience Associate

Damco Spain SL; Ciudad de México; Híbrido; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Customer Experience Associate in Mexico City to support after-sales activities, resolve customer inquiries, coordinate with depots and internal teams, and ensure a positive customer experience throughout the sales process.

This is an excellent opportunity for recent graduates and early-career professionals to build experience in customer experience, logistics, and data‑driven decision making within an international environment, with exposure to Power BI, Power Automate, SQL,

Formación

• Bachelor's degree completed or in final stages in a relevant field.
• 0–2 years of professional experience.
• Internship, trainee, customer service, operations, logistics, or shared services experience is highly desirable.
• Advanced English communication skills (written and spoken).
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Ability to manage multiple priorities and work with global stakeholders.
• Experience with Power BI, Power Automate, SQL, or data analysis tools is a plus.

Responsabilidades

• Deliver professional, customer-focused support to internal and external stakeholders.
• Respond to customer inquiries via email, phone, and other communication channels, ensuring timely resolution.
• Support customer onboarding and implementation activities.
• Participate in customer and stakeholder meetings to review service performance and identify opportunities for improvement.
• Assist in maintaining and updating Standard Operating Procedures (SOPs).
• Help identify opportunities to enhance customer experience and service quality.
• Support after-sales processes related to container delivery and order fulfillment.
• Coordinate with depots, terminals, and internal teams to ensure smooth operational execution.
• Follow up on container movements and customer requests.
• Assist in resolving documentation-related issues and service disruptions.
• Escalate operational challenges when necessary and contribute ideas for process improvement.

Conocimientos

Advanced English communication skills

Good analytical and problem-solving

Ability to manage multiple priorities

Educación

Logistics & Supply Chain

International Business

Business Administration

Economics or related fields

Herramientas

Excel

PowerPoint

Outlook

Power BI

Power Automate

SQL

Descripción del empleo

Maersk is seeking a Customer Experience Associate in Mexico City to support after-sales activities, resolve customer inquiries, coordinate with depots and internal teams, and ensure a positive customer experience throughout the sales process.

This is an excellent opportunity for recent graduates and early-career professionals to build experience in customer experience, logistics, and data‑driven decision making within an international environment, with exposure to Power BI, Power Automate, SQL,