Entry-Level CX Associate: Learn, Help & Grow

APM Terminals; Ciudad de México; Presencial; MXN 288.000 - 432.000; Jornada completa

Descripción de la vacante

Maersk is hiring an entry-level CX Associate in Mexico City to start and grow a career focused on creating positive customer experiences through clear communication and teamwork.

No professional experience is required; candidates with internships or student projects are valued. You will learn Maersk systems and collaborate with a supportive team to resolve customer inquiries efficiently.

Formación

• Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields.
• No professional experience required; internships or student activities valued.
• Basic familiarity with Microsoft Office tools; openness to learning Maersk systems.

Responsabilidades

• Support customers with requests and questions through available channels.
• Communicate clearly, respectfully, and proactively with customers and internal teams.
• Coordinate with colleagues to follow up on cases and deliver timely resolutions.
• Maintain accurate information and follow agreed processes and service standards.
• Take ownership of assigned activities and escalate when needed.
• Participate in training, coaching, and development activities.
• Share ideas and feedback to improve customer or team experience.
• Contribute to an inclusive, supportive, and collaborative team culture.

Conocimientos

Team player

Active listening

Clear communication

Microsoft Office

Problem-solving

Attention to detail

Willing to learn

Educación

Bachelor’s degree in Business, International Trade, Logistics, Communications

Herramientas

Maersk systems

Descripción del empleo

Maersk is hiring an entry-level CX Associate in Mexico City to start and grow a career focused on creating positive customer experiences through clear communication and teamwork.

No professional experience is required; candidates with internships or student projects are valued. You will learn Maersk systems and collaborate with a supportive team to resolve customer inquiries efficiently.