Entry-Level Customer Experience Associate - Growth & Impact

Damco Spain SL; Ciudad de México; Híbrido; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Customer Experience Associate in Mexico City for recent graduates. This entry-level role emphasizes clear communication, teamwork, ownership, and eagerness to learn. Prior professional experience is not required, but a proactive attitude and strong customer focus are essential.

The position offers exposure to global customer service operations and development opportunities within a diverse, inclusive team.

Formación

• Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields.

Responsabilidades

• Assist customers with requests and questions across channels.
• Communicate clearly and respectfully with customers and internal teams.
• Coordinate with colleagues to follow up on cases and ensure timely resolutions.
• Maintain accurate information and follow approved processes and service standards.
• Take ownership of assigned tasks and escalate when needed.
• Participate in training, coaching, and team meetings to develop skills.
• Share ideas to improve customer or team experience.
• Contribute to an inclusive, collaborative team culture.

Conocimientos

Teamwork

Active listening

Clear communication

Problem solving

Attention to detail

Follow processes

Educación

Bachelor’s degree in Business or related field

Herramientas

Microsoft Office

Descripción del empleo

Maersk is seeking a Customer Experience Associate in Mexico City for recent graduates. This entry-level role emphasizes clear communication, teamwork, ownership, and eagerness to learn. Prior professional experience is not required, but a proactive attitude and strong customer focus are essential.

The position offers exposure to global customer service operations and development opportunities within a diverse, inclusive team.