Customer Experience Associate (Recent Graduates)

APM Terminals; Ciudad López Mateos; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Maersk is hiring a CX Associate in Mexico City for an entry-level role focused on delivering excellent customer experiences. The position emphasizes clear communication, teamwork, ownership, and a willingness to learn in a collaborative setting.

No professional experience is required; internships, student projects, and volunteering are valued. You will engage with customers across channels, follow processes, and participate in ongoing training to grow your career at Maersk.

Formación

• Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields.
• No professional experience required; internships/academic activities valued.
• Basic familiarity with Microsoft Office; openness to learning Maersk systems and tools.

Responsabilidades

• Support customers with requests and questions through available channels.
• Communicate clearly and proactively with customers and internal teams.
• Coordinate with colleagues to follow up on cases and deliver timely resolutions.
• Maintain accurate information and follow agreed processes and service standards.
• Take ownership of assigned activities and escalate when needed.
• Participate in training, coaching, meetings, and development activities.
• Share ideas to improve customer or team experience.
• Contribute to an inclusive, collaborative team culture.

Conocimientos

Team player

Clear communication

Customer-focused

Curious

Adaptable

English proficiency

Educación

Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields

Herramientas

Microsoft Office

Maersk systems

Descripción del empleo

Here’s the Deal The CX Associate is an entry-level opportunity for a recent graduates who want to start and grow their careers at Maersk. The role focuses on creating a positive customer experience through clear communication, teamwork, ownership, and a willingness to learn. Previous professional experience is not required. We are looking for potential, motivation, and behaviors that help people succeed in a collaborative, customer-focused environment.

Key Responsibilities

• Support customers with requests and questions through the available communication channels.
• Communicate clearly, respectfully, and proactively with customers and internal teams.
• Coordinate with colleagues to follow up on cases and help deliver timely resolutions.
• Maintain accurate information and follow agreed processes and service standards.
• Take ownership of assigned activities and escalat when support is needed.
• Participate actively in training, coaching, team meetings, and development activities.
• Share ideas and feedback that can improve the customer or team experience.
• Contribute to an inclusive, supportive, and collaborative team culture.

Qualifications

• Academic Background: Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields.
• Experience: No professional experience required. Internships, university projects, volunteering, student groups, customer-facing activities, or extracurricular involvement are valued.
• Software: Basic familiarity with Microsoft Office tools. Openness to learning Maersk systems and digital tools.
• Technical Skills: Basic problem-solving, organization, attention to detail, and ability to follow processes. Comfortable learning new concepts and working with information.
• English Level: B2+ Working English appropriate for customer and team communication.

Competencies

• Team player who supports others and contributes to shared goals.
• Strong social skills, active listening, and clear communication.
• Customer-focused, empathetic, and respectful.
• Curious, eager to learn, and receptive to coaching and feedback.
• Motivated to grow and build a career within Maersk.
• Accountable and willing to take ownership.
• Adaptable, resilient, and positive when priorities change.
• Inclusive and comfortable collaborating with diverse colleagues.

*Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.