Global Administrative Programs Leader

EngineersOfAI; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Stripe's global ABP Team is seeking an Administrative Coordinator to build scalable processes and systems, manage hiring practices, and support leadership across multiple regions. You will report to the ABP Program Manager and partner with stakeholders to drive program operations, documentation, and cadence.

You will lead a team of Administrative Coordinators, oversee workload, ensure program scope adherence, and coach colleagues to deliver high-quality administrative support across Stripe

Qualifications

• Experience managing stakeholders and influencing critical client relationships.
• Experience in headcount planning and hiring practices.
• Experience in project and program management.
• Experience as an Administrative Coordinator.

Responsibilities

• Manage and lead a team of Administrative Coordinators
• Maintain an understanding of team workload and bandwidth
• Develop and maintain adherence to the scope of the program and ensure individuals are set up for success
• Maintain an understanding of team and individual performance and quality of support
• Develop and maintain program documentation and guidelines
• Provide regular and frequent feedback and coaching to individual team members
• Address program escalations, feedback, and concerns
• Develop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authority
• Manage the headcount and capacity planning process in partnership with the ABP Program Manager
• Manage the onboarding and training (and associated logistics) for new Administrative Coordinators
• Serve as an expert on Stripe- and ABP-related policies and guidelines and enforce with the team
• Identify and solve large-scale, ambiguous, and complex problems with company- and org-wide impact and drive org-wide strategic improvements
• Drive key changes to programs to achieve future-state objectives, including processes, documentation, measurement, etc.
• Draft and distribute comms across the ABP Team and to key stakeholders
• Ideate and implement process improvements for the global ABP Program
• Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working
• Contribute to strategic planning and roadmapping for the global ABP Program
• Support existing tools, processes, templates, playbooks, and knowledge management efforts
• Exhibit excellent judgment on sensitive and cross-functional issues, building collaboration between leaders, sub-teams, and the larger organization

Skills

Stakeholder management

Headcount planning

Project management

Influencing without authority

Job description

Stripe's global ABP Team is seeking an Administrative Coordinator to build scalable processes and systems, manage hiring practices, and support leadership across multiple regions. You will report to the ABP Program Manager and partner with stakeholders to drive program operations, documentation, and cadence.

You will lead a team of Administrative Coordinators, oversee workload, ensure program scope adherence, and coach colleagues to deliver high-quality administrative support across Stripe