Representante de Éxito del Cliente para Plataformas SaaS Globales

Placements24; Acapulco; Hybrid; MXN 240,000 - 420,000; Full time

Benefits offered by this job

Fully remote

Bonus eligible

Health insurance

Professional development

Paid time off

Cutting-edge tools

Retirement plan

Job summary

Placements24 is seeking a Customer Success Representative to join a fully remote team in Mexico. You will manage a portfolio of clients, onboarding them to our SaaS platform and guiding ongoing adoption and engagement.

You will monitor usage, conduct business reviews, and provide best-practices guidance, collaborating with sales, product, and support to ensure client success and identify expansion opportunities.

Qualifications

• Experience in customer success, account management, or similar client-facing roles in SaaS.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Experience with CRM and CS platforms (Salesforce, Gainsight).
• Self-motivated, organized, and capable of handling multiple priorities remotely.
• Bachelor's degree in Business or related field preferred.

Responsibilities

• Develop and maintain relationships with a portfolio of clients and guide adoption of SaaS products.
• Onboard new clients and ensure understanding of product features and benefits.
• Monitor client usage and engagement, identify risks and growth opportunities.
• Conduct regular check-ins, business reviews, and training sessions for clients.
• Serve as trusted advisor, providing best practices for platform use.
• Collaborate with sales, product, and support to advocate for client needs.
• Identify expansion opportunities within existing accounts.
• Respond to inquiries and resolve issues to maintain high satisfaction and retention.

Skills

Customer success

Account management

CRM systems

Salesforce

Communication

Remote work

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

Gainsight

Job description

About the Role

Our client is seeking a highly motivated and results-oriented Customer Success Representative to join their fully remote team. This role is vital for ensuring our clients maximize the value of our innovative SaaS products. You will be the primary point of contact for a portfolio of clients, guiding them through onboarding, adoption, and ongoing engagement. As a remote-first organization, we are committed to providing a flexible and supportive work environment where you can thrive. This is an exceptional opportunity to contribute to a globally recognized company and impact client satisfaction on a large scale, working from anywhere within Mexico.

Key Responsibilities

• Develop and maintain strong relationships with a portfolio of clients, understanding their business objectives and how our SaaS solutions can help them achieve success.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of product features and benefits.
• Proactively monitor client usage and engagement, identifying potential risks and opportunities for growth.
• Conduct regular check-ins, business reviews, and training sessions to ensure clients are deriving maximum value.
• Serve as a trusted advisor, providing expert guidance and best practices for utilizing our platform effectively.
• Collaborate with sales, product, and support teams to advocate for client needs and drive product improvements.
• Identify and nurture expansion opportunities within existing accounts.
• Respond to client inquiries and resolve issues efficiently, ensuring a high level of satisfaction and retention.

Requirements

• Proven track record in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS industry.
• Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly.
• Strong understanding of SaaS business models and customer lifecycle management.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
• Self-motivated, organized, and able to manage multiple priorities effectively in a remote setting.
• Excellent problem-solving skills and a proactive approach to client challenges.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Must have reliable internet access and a dedicated workspace conducive to remote work.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement, offering unparalleled flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for continuous learning and professional development.
• A collaborative and supportive company culture that values employee well-being.
• Generous paid time off and company holidays.
• Access to cutting-edge tools and technologies.
• Retirement savings plan options.