Gerente de Relaciones con Clientes Estratégicos

Placements24; Tlaquepaque; On-site; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Performance-based bonuses

Paid time off

Retirement savings plan

International career development

Job summary

Placements24 is seeking a Strategic Client Relations Manager to join the key accounts division in Tlaquepaque, Jalisco. You will cultivate and strengthen partnerships with our most valued clients, understand their needs, and develop tailored strategies for loyalty and growth.

You will ensure seamless collaboration across departments and drive mutual success. The role requires a seasoned professional with exceptional interpersonal skills, business acumen, and a proven ability to manage

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• 7+ years in strategic account management, key account management, or business development, B2B environment.
• Proven success managing complex, high-value client relationships.
• Exceptional negotiation, communication, and presentation skills.
• Strong strategic thinking and problem-solving capabilities.
• Ability to influence stakeholders at all levels.
• Experience in retail or consumer goods is advantageous.
• Proficiency in CRM software and sales management tools.
• Willingness to travel to meet clients.
• Located in or willing to relocate to Tlaquepaque, Jalisco area.

Responsibilities

• Develop and execute strategic plans to enhance relationships with key enterprise clients.
• Act as the primary liaison, ensuring clear and consistent communication with all client stakeholders.
• Identify client needs and proactively offer solutions that align with client objectives and services.
• Negotiate and manage contracts with favorable terms and client satisfaction.
• Monitor client performance and satisfaction, implementing corrective actions when needed.
• Collaborate with sales, marketing, and operations to deliver integrated solutions.
• Conduct regular business reviews and present strategic recommendations to client leadership.
• Identify opportunities for account growth including upselling and cross-selling.
• Stay informed about industry trends to provide strategic insights to clients.
• Resolve complex client issues promptly and effectively to ensure positive experience.

Skills

Interpersonal skills

Negotiation

Communication

Presentation skills

Strategic thinking

Problem solving

Influence stakeholders

CRM software

Education

Bachelor's degree in Business Administration, Marketing or related field

MBA preferred

Tools

CRM software

Sales management tools

Job description

About the Role

Our client, a prestigious multinational corporation in the retail sector, is seeking a high-caliber Strategic Client Relations Manager to join their key accounts division in Tlaquepaque, Jalisco . This role is fundamental to cultivating and strengthening strategic partnerships with our most valued clients. You will be responsible for understanding their complex needs, developing tailored strategies to foster loyalty and growth, and ensuring seamless collaboration across departments. We are looking for a seasoned professional with exceptional interpersonal skills, a keen business acumen, and a proven ability to manage high-stakes relationships. If you excel at building trust and driving mutual success, this position offers a significant platform for impact and career progression.

Key Responsibilities

• Develop and execute strategic plans to enhance relationships with key enterprise clients.
• Act as the primary liaison, ensuring clear and consistent communication with all client stakeholders.
• Identify client needs and proactively offer solutions that align with their business objectives and our service offerings.
• Negotiate and manage contracts, ensuring favorable terms and client satisfaction.
• Monitor client performance and satisfaction, implementing corrective actions as needed.
• Collaborate with sales, marketing, and operations teams to deliver integrated solutions.
• Conduct regular business reviews and present strategic recommendations to client leadership.
• Identify opportunities for account growth, including upselling and cross-selling initiatives.
• Stay informed about industry trends and market dynamics to provide strategic insights to clients.
• Resolve complex client issues promptly and effectively, ensuring a positive customer experience.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• Minimum of 7 years of experience in strategic account management, key account management, or business development, preferably in B2B environments.
• Demonstrated success in managing complex, high-value client relationships.
• Exceptional negotiation, communication, and presentation skills.
• Strong strategic thinking and problem-solving capabilities.
• Proven ability to influence stakeholders at all levels.
• Experience in the retail or consumer goods industry is a significant advantage.
• Proficiency in CRM software and sales management tools.
• Ability to travel as required to meet with clients.
• Located in or willing to relocate to the Tlaquepaque, Jalisco area.

Benefits

Our client offers a highly competitive executive salary package, substantial performance-based bonuses, comprehensive health, dental, and life insurance, generous paid time off, a robust retirement savings plan, and significant opportunities for international career development.