Gerente de Cuentas Clave - B2B Servicios Corporativos

Placements24; Tlalnepantla; Hybride; MXN 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Hybrid work model

Training & development

Résumé du poste

Placements24 is seeking an experienced Key Account Manager to manage and grow relationships with top clients in the Tlalnepantla area. You will develop strategic plans, drive retention, and identify upsell opportunities across a portfolio of services.

The role requires a client-centric, proactive approach and strong negotiation skills. Ideal candidates will have 5+ years in KAM/B2B sales, fluency in Spanish, and proven ability to collaborate with sales, operations, and support teams to deliver

Qualifications

• 5+ years in KAM or B2B sales with large accounts.
• Strong problem-solving and strategic planning skills.
• Fluency in Spanish; English a plus.

Responsabilités

• Manage a portfolio of key accounts, serving as the primary point of contact for all client needs and inquiries.
• Develop and execute strategic account plans to ensure client retention, satisfaction, and growth.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.

Connaissances

Account management

B2B sales

Strategic planning

Negotiation

CRM (Salesforce)

Client relations

Formation

Bachelor's degree

Outils

Salesforce

HubSpot

MS Office

Description du poste

About the Role

Our client, a leading provider of B2B corporate services, is seeking an experienced Key Account Manager to manage and grow relationships with their most valuable clients in the Tlalnepantla area. This role is pivotal in ensuring client satisfaction, retention, and identifying opportunities for upselling and cross-selling our client's comprehensive suite of services. The ideal candidate will possess exceptional communication, negotiation, and strategic account planning skills, with a proven ability to understand and address complex business needs. We are looking for a proactive, client-centric professional who can act as a trusted advisor and drive mutual growth. This position offers a fantastic opportunity to work with a diverse portfolio of clients and contribute significantly to the company's success.

Key Responsibilities

• Manage a portfolio of key accounts, serving as the primary point of contact for all client needs and inquiries.
• Develop and execute strategic account plans to ensure client retention, satisfaction, and growth.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Build and maintain strong, long-lasting relationships with key stakeholders at client organizations.
• Conduct regular business reviews with clients to assess their needs, satisfaction levels, and identify areas for improvement.
• Collaborate with internal teams (e.g., sales, operations, customer support) to ensure seamless service delivery and address client issues effectively.
• Negotiate contract renewals and service expansions, ensuring profitable outcomes.
• Monitor client feedback and market trends to provide insights and recommendations for service enhancements.
• Track key account metrics and prepare regular reports for senior management on account health and growth potential.
• Act as a client advocate within the organization, ensuring their needs are met and exceeded.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in Key Account Management, B2B sales, or client relationship management.
• Proven track record of successfully managing large, complex client accounts and driving revenue growth.
• Excellent understanding of B2B service models and corporate client needs.
• Exceptional communication, negotiation, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities with a strategic approach to account management.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
• Fluency in Spanish is essential; proficiency in English is a strong asset.

Benefits

Our client offers a competitive base salary and an attractive performance-based bonus structure. Comprehensive benefits include health, dental, and vision insurance, life insurance, and a retirement savings plan. We provide extensive training and development opportunities to support career growth. Employees enjoy a collaborative work environment and the flexibility of a hybrid work model. This role is ideal for a motivated professional looking to make a significant impact in client relationship management within the vibrant business community of Tlalnepantla .