Representante de Soporte al Cliente B2B

Placements24; Tlaquepaque; Vor Ort; MXN 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonuses

Health benefits

Professional development opportunities

Collaborative team environment

Zusammenfassung

Placements24 is seeking a professional B2B Customer Support Representative to join our on-site team in Tlaquepaque, Jalisco. You will be the primary contact for corporate clients, handling inquiries, resolving issues, and guiding on services to ensure client satisfaction and retention.

The role requires strong communication and relationship-building skills, experience with CRM tools, and the ability to work in a fast-paced, team-oriented environment.

Qualifikationen

• Proven experience in B2B customer support or related role.
• Excellent communication, negotiation, and problem-solving skills.
• Strong understanding of business operations and client relationship management.

Aufgaben

• Manage and resolve inquiries and issues for business clients via phone, email, and in-person meetings.
• Develop and maintain strong relationships with key contacts at client organizations.
• Provide in-depth information about products and services addressing business needs.
• Troubleshoot and resolve technical or service-related problems for B2B clients.
• Escalate complex issues to account managers or relevant departments, ensuring timely resolution.
• Document all client interactions and resolutions accurately in the CRM system.
• Identify opportunities for upselling or cross-selling based on client needs and feedback.
• Conduct client satisfaction surveys and feedback sessions.
• Contribute to team goals and objectives in Tlaquepaque, Jalisco.

Kenntnisse

Communication

Negotiation

Problem solving

Team collaboration

Customer focus

Ausbildung

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office

Jobbeschreibung

About the Role

Our client, a leader in business solutions, is seeking a professional and client-focused B2B Customer Support Representative to join their team in Tlaquepaque, Jalisco . This role is critical in managing relationships with our business clients, ensuring their needs are met with efficiency and expertise. You will be the primary point of contact for corporate customers, handling inquiries, resolving issues, and providing guidance on our services. This is a full-time, on-site position, fostering a collaborative environment within our Tlaquepaque office. We value strong professional relationships and are looking for individuals who can represent our company with integrity and provide outstanding service to our business partners. This role offers significant opportunities for professional growth within a dynamic corporate setting. You will be instrumental in maintaining client satisfaction and retention.

Key Responsibilities

• Manage and resolve inquiries and issues for business clients via phone, email, and in-person meetings.
• Develop and maintain strong working relationships with key contacts at client organizations.
• Provide in-depth information about our products and services, addressing business-specific needs.
• Troubleshoot and resolve technical or service-related problems for B2B clients.
• Escalate complex issues to account managers or relevant departments, ensuring timely resolution.
• Document all client interactions and resolutions accurately in the CRM system.
• Identify opportunities for upselling or cross-selling based on client needs and feedback.
• Conduct client satisfaction surveys and feedback sessions.
• Contribute to team goals and objectives in Tlaquepaque, Jalisco .

Requirements

• Proven experience in B2B customer support, account management, or a related business-to-business role.
• Excellent communication, negotiation, and problem-solving skills.
• Strong understanding of business operations and client relationship management.
• Proficiency in CRM software and MS Office Suite.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Professional demeanor and strong presentation skills.
• Willingness to work full-time and on-site in Tlaquepaque, Jalisco .

Benefits

Our client offers a competitive salary, performance bonuses, comprehensive health benefits, opportunities for professional development, a collaborative work environment, and the chance to work with a leading provider of business solutions. Join our team in Tlaquepaque, Jalisco and build a rewarding career.