Ejecutivo de Relaciones con el Cliente

Placements24; Hermosillo; Hybrid; MXN 335,000 - 469,000; Full time

Benefits offered by this job

Competitive salary package

Hybrid work model

Health insurance

Professional development opportunities

Team collaboration and growth

Job summary

Placements24 in Hermosillo, Sonora seeks a proactive Executive for Client Relationships to join our team. This hybrid role combines remote work with in-office engagement to balance flexibility with collaboration and client focus.

You will manage client accounts, resolve issues, and identify growth opportunities while working closely with sales and support teams. Strong Spanish communication and CRM skills are essential, along with a customer-centric mindset.

Qualifications

• Proven experience in client relationship management or account management.
• Excellent verbal and written communication in Spanish.
• Strong interpersonal and negotiation skills.
• Proficiency in CRM software and account management tools.
• Ability to work independently and in a hybrid environment.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• On-site work requirement in Hermosillo, Sonora.
• Strategic thinker with problem-solving abilities.
• Professional demeanor and client-centric mindset.

Responsibilities

• Develop and nurture strong, long-lasting relationships.
• Serve as the primary liaison between clients and internal teams.
• Understand client needs and provide tailored solutions and support.
• Identify opportunities to enhance client satisfaction and retention.
• Manage client accounts, ensuring contractual obligations are met.
• Resolve client issues and complaints promptly.
• Collaborate with sales and support teams for a seamless client experience.
• Participate in client meetings and presentations, remote or in-office.
• Track client engagement and provide regular reports to management.

Skills

Client relationship management

Account management

Spanish communication

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Account management tools

Job description

About the Role

Our client is seeking a proactive and relationship-driven Ejecutivo de Relaciones con el Cliente to join their team in Hermosillo, Sonora . This role operates on a hybrid model, allowing for both remote work and in-office engagement, offering a flexible work-life balance. The ideal candidate will be adept at building and maintaining strong relationships with clients, ensuring their needs are met and their satisfaction is maximized. You will act as a key point of contact, managing client accounts, resolving issues, and identifying opportunities for growth. This position requires exceptional communication skills, strategic thinking, and a deep understanding of customer relationship management. If you are passionate about client success and thrive in a dynamic environment, this hybrid role in Hermosillo is an excellent opportunity.

Key Responsibilities

• Develop and nurture strong, long-lasting relationships with clients.
• Serve as the primary liaison between clients and internal teams.
• Understand client needs and provide tailored solutions and support.
• Proactively identify opportunities to enhance client satisfaction and retention.
• Manage client accounts, ensuring all contractual obligations are met.
• Resolve client issues and complaints promptly and effectively.
• Collaborate with sales and support teams to ensure a seamless client experience.
• Participate in client meetings and presentations, both remotely and in-office.
• Track client engagement and provide regular reports to management.

Requirements

• Proven experience in client relationship management, account management, or a similar role.
• Excellent verbal and written communication skills in Spanish.
• Strong interpersonal and negotiation skills.
• Proficiency in CRM software and account management tools.
• Ability to work independently and collaboratively in a hybrid environment.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Must be able to work on-site in Hermosillo, Sonora for designated periods.
• Strategic thinker with strong problem-solving abilities.
• Professional demeanor and a client-centric mindset.

Benefits

• This position offers a competitive salary and a comprehensive benefits package, including health insurance and paid time off.
• The hybrid work model provides a flexible approach to work, balancing remote productivity with in-office collaboration.
• Our client provides extensive training and professional development opportunities to support career growth.
• Join a dynamic team that values innovation, client success, and employee well-being.
• This role offers the chance to build valuable client relationships and contribute to the success of a leading company in the vibrant city of Hermosillo .