Gerente de Relaciones con Clientes Clave (Key Account Manager) - Retail

Placements24; Santiago de Querétaro; Hybrid; MXN 600,000 - 1,000,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement savings plan

Employee discounts

Job summary

Placements24 is seeking an experienced Key Account Manager for our client in Querétaro City, MX. You will nurture and expand relationships with major retail clients, drive sales growth, and ensure strong product presence.

The role requires a proven background in sales, account management, negotiation, and FMCG retail knowledge. You will become the primary point of contact for key partners, coordinating with marketing, supply chain, and finance to execute strategic plans.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related field.
• Minimum of 5 years in key account management, sales, or business development in FMCG.
• Proven track record with large retail accounts and sales growth targets.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication and presentation skills.
• Proficiency in MS Office Suite; CRM experience essential.
• Hybrid work environment; willing to commute to Querétaro City.

Responsibilities

• Develop and execute strategic account plans to meet sales targets.
• Build and maintain relationships with key accounts through regular engagement.
• Negotiate contracts, promotions, and pricing strategies for growth.
• Analyze sales data and market trends to identify opportunities per account.
• Collaborate with marketing, supply chain, and finance to ensure execution.
• Present business reviews and performance reports to stakeholders.
• Identify opportunities for new product introductions and shelf space.
• Monitor competitor activity and best practices in KAM.

Skills

Key account management

Negotiation

Analytical skills

Communication skills

CRM systems

MS Excel

PowerPoint

Education

Bachelor's degree in Business Administration/Marketing/Sales

Tools

CRM systems

MS Office

Job description

About the Role

Our client, a significant entity in the Bienes de consumo masivo (FMCG) space, is seeking an experienced Key Account Manager to join their commercial team in Querétaro City, Querétaro, MX. This role is critical for nurturing and expanding relationships with major retail clients, driving sales growth, and ensuring strong product presence in key accounts. The ideal candidate will possess a proven track record in sales, account management, negotiation, and a deep understanding of the FMCG retail sector. This position involves a hybrid work model, blending strategic planning and client engagement with necessary time in the Querétaro City office. You will be the primary point of contact for some of our client's most important partners, playing a crucial role in achieving commercial objectives and strengthening market position.

Key Responsibilities

• Develop and execute strategic account plans to achieve sales targets and maximize business opportunities with key retail clients.
• Build and maintain strong, long-lasting relationships with designated key accounts through regular communication and engagement.
• Negotiate contracts, promotions, and pricing strategies to ensure mutually beneficial outcomes and drive category growth.
• Analyze sales data, market trends, and shopper insights to identify opportunities and develop tailored strategies for each key account.
• Collaborate with internal teams (marketing, supply chain, finance) to ensure seamless execution of account plans and customer satisfaction.
• Present business reviews and performance reports to key account stakeholders and internal management.
• Identify opportunities for new product introductions and increased shelf space within key accounts.
• Stay informed about competitor activities and industry best practices in key account management.

Requirements

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of 5 years of experience in key account management, sales, or business development, preferably within the Bienes de consumo masivo (FMCG) industry.
• Proven track record of successfully managing large retail accounts and achieving sales growth targets.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in MS Office Suite, particularly Excel and PowerPoint; experience with CRM systems is essential.
• Ability to work independently and collaboratively in a hybrid work environment.
• Must be based in or willing to commute to Querétaro City, Querétaro, MX.

Benefits

Our client offers a competitive salary, performance-based bonuses, and a comprehensive benefits package including health insurance, life insurance, and a retirement savings plan. Opportunities for professional development, continuous training, and career advancement within a leading FMCG company are abundant. The hybrid work model supports a healthy work-life balance, and employees benefit from employee discounts on company products. This role offers a dynamic and rewarding career opportunity in Querétaro City.