Frontline Retail Service & Sales Agent

FedEx; Santa Cruz Acatlán; On-site; MXN 201,000 - 290,000; Full time

Job summary

FedEx Mexico is seeking a customer service oriented associate for our front-line operations. You will handle over-the-counter service, data entry, and coordination of shipments, ensuring accurate labeling, compliance, and exceptional customer experience.

The role emphasizes sales, cash handling, and building new business opportunities while maintaining branch standards and safe handling of packages.

Qualifications

• Proficiency in English.
• Two (2) years experience in customer service focus on sales.
• Knowledge in the management of cash and other values.
• Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.

Responsibilities

• Advise and offer our products and services to customers to achieve the Organization's sales objectives.
• Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
• Assists customers by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
• Collaborates with the fulfilment of the budget, income/expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources.
• Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies.

Skills

Customer service

Sales

Cash handling

Data entry

Attention to detail

Communication

Education

High School degree/Equivalent

Job description

FedEx Mexico is seeking a customer service oriented associate for our front-line operations. You will handle over-the-counter service, data entry, and coordination of shipments, ensuring accurate labeling, compliance, and exceptional customer experience.

The role emphasizes sales, cash handling, and building new business opportunities while maintaining branch standards and safe handling of packages.