Front Desk Guest Experience Specialist - Flexible Hours

Minor Hotels Europe & Americas; Región Centro; On-site; MXN 167,000 - 312,000; Full time

Benefits offered by this job

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Memorable Dates recognition

Sustainability programme

Team member rates and promotions

Job summary

NH Collection is seeking a Receptionist to join our Front Office team in Mexico. You will welcome guests, check-in/out, manage allocations and ensure an exceptional stay aligned with our service standards.

You will provide information on local attractions, handle reservations, upsell DISCOVERY loyalty programs, and collaborate with other departments to maximise guest satisfaction while upholding brand values.

Qualifications

• Previous experience in Front Office in a hotel of similar size and complexity.
• Fluency in local language and high level of English.
• Flexibility to respond to a variety of work situations.

Responsibilities

• Welcome and complete the check-in and check-out process for all guests and group arrivals in a timely and professional manner.
• Manage room allocation with VIPs, traditional guests, and new customers in coordination with the appropriate department.
• Handle guest requests, inquiries, complaints and/or suggestions and inform the front office and management team.
• Demonstrate knowledge of hotel products, services, price rates, promotions and discount packages.
• Inform guests about hotel services and local attractions, restaurants, and events.
• Maximize room occupancy at best rates and use up-selling techniques including DISCOVERY Loyalty.
• Handle incoming guest room reservations and provide information on city sights and activities.
• Respond to special arrangements or services and coordinate with providers as needed.
• Follow company brand standards and assist other departments.

Skills

Fluency in local language

High level English

Sales oriented

Ability to work independently and as a

Flexibility to respond to a variety of

Education

Degree or diploma in Hotel Management or equivalent

Tools

Microsoft Office

Front Office systems

TMS

Job description

NH Collection is seeking a Receptionist to join our Front Office team in Mexico. You will welcome guests, check-in/out, manage allocations and ensure an exceptional stay aligned with our service standards.

You will provide information on local attractions, handle reservations, upsell DISCOVERY loyalty programs, and collaborate with other departments to maximise guest satisfaction while upholding brand values.