Recepcionista

Hesperia group; Región Centro; Presencial; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide experience

Career development

Training programmes

Wellbeing initiatives

Discounted hotel rates

Sustainability programme

Descripción de la vacante

NH Collection seeks a Receptionist to deliver exceptional guest experiences at our Guadalajara property, from arrival to departure. You will welcome guests, handle check-ins and check-outs, and address requests with professionalism and care.

Fluency in Spanish and high level English, prior Front Office experience, and knowledge of hotel software are essential. You will uphold brand standards and contribute to memorable stays within Minor Hotels Europe & Americas.

Formación

• Front Office experience in a hotel of similar size.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language (Spanish) and high level of English.
• Working knowledge of computer software (Microsoft Office, TMS) and Front Office systems.
• Flexible, sales oriented and able to work independently and in a team.

Responsabilidades

• Welcome guests and complete check-in/check-out in a timely, professional manner.
• Manage room allocation considering guest characteristics and liaise with departments.
• Inform management of guest requests, inquiries, complaints and suggestions.
• Demonstrate knowledge of hotel services, promotions, and VIP events.
• Support night operations, invoicing, and night audit responsibilities.
• Adhere to brand standards and assist other departments as needed.

Conocimientos

Spanish language

English language

Flexibility

Sales oriented

Teamwork

Customer service

Educación

Degree or diploma in Hotel Management or equivalent

Herramientas

Microsoft Office

TMS

Descripción del empleo

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Date: Sep 28, 2026

Location: Guadalajara (MX), MX Mexico

Department: Front Office

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China.You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments.Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention.You will be part of a brand that places extraordinary feelings at the heart of everything it does.

What will be your mission?

As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.

What will you do?

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
• Handle incoming guest room reservations.
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Follow company brand standards.
• Assist other departments, as necessary.
• Inform and provide night services to guests (e.g. wake-up call).
• Manage invoicing payments and cash operations during the night shift.
• Run rounds, check for irregularities, shutdown windows, doors, etc.
• Responsible for the night audit reports.

What are we looking for?

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language is a must and high level of English is required.
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.
• Flexibility to respond to a variety of work situations.
• Sales oriented.
• Ability to work independently and as a part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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