Recepcionista

Minor Hotels Europe & Americas; Región Centro; On-site; MXN 167,000 - 312,000; Full time

Benefits offered by this job

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Memorable Dates recognition

Sustainability programme

Team member rates and promotions

Job summary

NH Collection is seeking a Receptionist to join our Front Office team in Mexico. You will welcome guests, check-in/out, manage allocations and ensure an exceptional stay aligned with our service standards.

You will provide information on local attractions, handle reservations, upsell DISCOVERY loyalty programs, and collaborate with other departments to maximise guest satisfaction while upholding brand values.

Qualifications

• Previous experience in Front Office in a hotel of similar size and complexity.
• Fluency in local language and high level of English.
• Flexibility to respond to a variety of work situations.

Responsibilities

• Welcome and complete the check-in and check-out process for all guests and group arrivals in a timely and professional manner.
• Manage room allocation with VIPs, traditional guests, and new customers in coordination with the appropriate department.
• Handle guest requests, inquiries, complaints and/or suggestions and inform the front office and management team.
• Demonstrate knowledge of hotel products, services, price rates, promotions and discount packages.
• Inform guests about hotel services and local attractions, restaurants, and events.
• Maximize room occupancy at best rates and use up-selling techniques including DISCOVERY Loyalty.
• Handle incoming guest room reservations and provide information on city sights and activities.
• Respond to special arrangements or services and coordinate with providers as needed.
• Follow company brand standards and assist other departments.

Skills

Fluency in local language

High level English

Sales oriented

Ability to work independently and as a

Flexibility to respond to a variety of

Education

Degree or diploma in Hotel Management or equivalent

Tools

Microsoft Office

Front Office systems

TMS

Job description

Requisition ID7718-Posted09/28/2026-Front Office-Mexico

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China.You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments.Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention.You will be part of a brand that places extraordinary feelings at the heart of everything it does.

What will be your mission?

As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.

What will you do?

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
• Handle incoming guest room reservations.
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Follow company brand standards.
• Assist other departments, as necessary.
• Inform and provide night services to guests (e.g. wake-up call).
• Manage invoicing payments and cash operations during the night shift.
• Run rounds, check for irregularities, shutdown windows, doors, etc.
• Responsible for the night audit reports.

What are we looking for?

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language is a must and high level of English is required.
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.
• Flexibility to respond to a variety of work situations.
• Sales oriented.
• Ability to work independently and as a part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.