Fraud Risk Detection Analyst

Didi-Global-; Ciudad de México; Presencial; MXN 300.000 - 480.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. is a leading mobility technology platform offering ride hailing, delivery, and financial services across markets including Latin America.

We seek a Fraud Detection Analyst to manage card payment risk, reach out to cardholders to confirm transactions, and resolve authorization issues while maintaining a positive user experience. The role involves handling alerts, assessing risk, and collaborating with teams to improve fraud detection processes.

Formación

• Minimum 1 year of experience in transaction risk management or fraud detection.
• Ability to handle high-pressure situations and stay calm under pressure.
• Excellent communication skills and a customer-focused mindset.
• Flexible hours and willingness to respond to urgent fraud events.

Responsabilidades

• Receive and make calls to validate suspicious transactions.
• Maintain high levels of customer service.
• Verify customer identities using authentication methods.
• Assess transaction risk based on patterns and system alerts.
• Provide fast, accurate solutions to block issues and protect accounts.
• Document interactions and actions in the system for audit trails.
• Collaborate with other teams to resolve complex fraud cases.
• Analyze fraud trends to identify improvements in prevention procedures.
• Mitigate risks to minimize losses.
• Work with investigations, strategy, and customer care to review false positives and improve user experience.

Conocimientos

Customer service

Fraud detection

Risk management

Credit card transactions

Communication

Herramientas

Fraud detection platforms

Descripción del empleo

DiDi Global Inc. is a leading mobility technology platform offering ride hailing, delivery, and financial services across markets including Latin America.

We seek a Fraud Detection Analyst to manage card payment risk, reach out to cardholders to confirm transactions, and resolve authorization issues while maintaining a positive user experience. The role involves handling alerts, assessing risk, and collaborating with teams to improve fraud detection processes.