Fraud Risk Control Lead - Investigations & SLA

Global Payments; Estado de México; Presencial; MXN 699.422 - 1.049.134; Jornada completa

Descripción de la vacante

Global Payments, based in Mexico, is seeking an experienced professional to manage credit card fraud cases while ensuring compliance with service level agreements. The role involves overseeing investigations, monitoring team performance, and collaborating with various stakeholders to develop effective fraud detection policies.

The ideal candidate will have at least 4 years of experience in fraud management and a Bachelor's Degree. Responsibilities include coaching team members, adjusting workflows, and implementing new tools to enhance efficiency and effectiveness.

Formación

• Minimum of 4 years related professional experience in fraud management.
• Bachelor's Degree or relevant experience in lieu of a degree.

Responsabilidades

• Manage credit card fraud investigation processes.
• Oversight of service level agreements and team schedules.
• Implement anti-fraud processes to minimize risks.

Conocimientos

Fraud detection and management

Team leadership

Data analysis

Educación

Bachelor's Degree in a related field

Descripción del empleo

Global Payments, based in Mexico, is seeking an experienced professional to manage credit card fraud cases while ensuring compliance with service level agreements. The role involves overseeing investigations, monitoring team performance, and collaborating with various stakeholders to develop effective fraud detection policies.

The ideal candidate will have at least 4 years of experience in fraud management and a Bachelor's Degree. Responsibilities include coaching team members, adjusting workflows, and implementing new tools to enhance efficiency and effectiveness.