Fraud Policy & Operations Lead (Hybrid)

DiDi Global; Ciudad de México; Híbrido; MXN 300.000 - 600.000; Jornada completa

Descripción de la vacante

DiDi Global is seeking an experienced risk investigations lead to manage fraud policy and risk operations. You will work with fraud policy teams, operations and stakeholders to reduce false positives while maintaining user experience.

The role requires deep knowledge of fraud types and regulatory projects. You will design risk management strategies, train the team, and collaborate with product and customer service to improve processes and compliance across markets.

Formación

• Fraud policy management, oversight and updates.
• Strong communication and leadership to influence stakeholders.
• Experience in risk management, fraud types and risk controls.

Responsabilidades

• Develop and update fraud policies and communicate with operations.
• Create manuals for fraud operations and train the team.
• Lead regulatory projects on fraud initiatives with authorities.
• Collaborate on deep-dive reviews of false positives and risk actions.
• Support system enhancements for operational efficiency.
• Drive app interaction risk automation to improve user experience.

Conocimientos

Fraud policy management

Leadership

Policy communication

Risk analysis

Educación

Bachelor’s degree in Business, Finance, Economics, Mathematics, Engineering or similar

Statistics or a similar Quantitative field preferred

Herramientas

Outlook

Excel

PowerPoint

Descripción del empleo

DiDi Global is seeking an experienced risk investigations lead to manage fraud policy and risk operations. You will work with fraud policy teams, operations and stakeholders to reduce false positives while maintaining user experience.

The role requires deep knowledge of fraud types and regulatory projects. You will design risk management strategies, train the team, and collaborate with product and customer service to improve processes and compliance across markets.