Fraud Policy Ops Manager

DiDi Global; Ciudad de México; Híbrido; MXN 300.000 - 600.000; Jornada completa

Descripción de la vacante

DiDi Global is seeking an experienced risk investigations lead to manage fraud policy and risk operations. You will work with fraud policy teams, operations and stakeholders to reduce false positives while maintaining user experience.

The role requires deep knowledge of fraud types and regulatory projects. You will design risk management strategies, train the team, and collaborate with product and customer service to improve processes and compliance across markets.

Formación

• Fraud policy management, oversight and updates.
• Strong communication and leadership to influence stakeholders.
• Experience in risk management, fraud types and risk controls.

Responsabilidades

• Develop and update fraud policies and communicate with operations.
• Create manuals for fraud operations and train the team.
• Lead regulatory projects on fraud initiatives with authorities.
• Collaborate on deep-dive reviews of false positives and risk actions.
• Support system enhancements for operational efficiency.
• Drive app interaction risk automation to improve user experience.

Conocimientos

Fraud policy management

Leadership

Policy communication

Risk analysis

Educación

Bachelor’s degree in Business, Finance, Economics, Mathematics, Engineering or similar

Statistics or a similar Quantitative field preferred

Herramientas

Outlook

Excel

PowerPoint

Descripción del empleo

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

The Risk Management team is responsible for managing diversified risk and operation affairs associated with our products and business flows, ranging from payment risk, fraud risk, credit risk to compliance and security risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes. We are looking for an experienced risk investigation operation to investigate the fraud cases and dealing with the risk account and response for key loss metrics while maintaining a positive user experience.

Role Responsibilities

-Fraud policy management. Create fraud policies, oversight and update the whole fraud policy portfolio and communicate with operations and key stakeholders

-Risk operational procedures document and update, develop detailed manuals for the fraud operations team, and train the team.

-Regulatory projects responsible for fraud related initiatives issued by the authorities.

-Collaborate with the risk operations, strategy, algorithm, and customer service teams to perform deep dive manual reviews and audits of false positives generated by risk actions.

-Build and track requirements related to system enhancements for operational efficiency.

-Lead app interaction risk automation initiatives to improve user experience and reduce friction.

-Manage fraud related vendors for checking account and payments business lines.

-Create claims automation initiatives

Role Qualifications

-Bachelor’s degree in Business, Finance, Economics, Mathematics, Engineering or similar

-Statistics or a similar Quantitative field is preferred

-+5 years of experience with at least 3 years of experience in the risk management industry, with experience in SCAM, ATO, checking account fraud and SPEI network risk control.

-Fluent english skills

-Excellent written and verbal communication skills and ability to influence others, with strong leadership skills and ability to manage.

-Experience in working autonomously and prioritizing multiple goals. Someone who is able to design risk management strategies and generate insights that could serve as recommendations for other teams.

-Accept flexible schedule and work under pressure

-The ability to approach challenges from a user perspective while being pragmatic & solutions oriented

-Intermediate - advance Outlook, excel and ppt

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms