Fleet Success & Partner Growth Manager

generalmotors; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

General Motors is seeking a Customer Success representative for fleet customers and dealers in the region to ensure adherence to Fleet Services standards, drive network development, and provide priority support to strategic customers for satisfaction and growth.

The role focuses on managing dealer relations, conducting site visits, monitoring fleet scorecards, and coordinating with internal teams to resolve aftersales issues, aiming to enhance loyalty and business results across the network.

Formación

• 5 years of experience as fleet area manager, with knowledge of vehicle technical issues and dealer network management.
• English: Advanced
• Bachelor's degree or engineering degree; desirable in Electrical or Automotive Mechanic
• Availability to travel

Responsabilidades

• Manage relationships with dealers in the assigned area, ensuring compliance with Fleet Services standards.
• Conduct periodic visits to the network to verify standards and agree on action plans.
• Follow up on and provide visibility into the fleet scorecard with each dealer, promoting continuous improvement of key indicators.
• Drive fleet customer prospecting, sales, and retention processes across the network, aligned with fleet sales objectives.
• Develop and maintain close relationships with key fleet customers in the assigned area.
• Actively listen to customers, identify pain points, and trigger internal actions to improve the experience.
• Coordinate with the CAC and internal areas to manage and elevate critical aftersales cases.
• Serve as the visible point of contact for key customers on aftersales and experience matters.
• Provide internal feedback to Sales, Quality, Service, Parts, and Customer Success on recurring issues and improvement opportunities by customer, model, or dealer.

Conocimientos

Fleet area management

Customer relationship management

Data analysis

Dealership network management

Educación

Bachelor's degree or engineering degree

Desirable in Electrical or Automotive Mechanic

Descripción del empleo

General Motors is seeking a Customer Success representative for fleet customers and dealers in the region to ensure adherence to Fleet Services standards, drive network development, and provide priority support to strategic customers for satisfaction and growth.

The role focuses on managing dealer relations, conducting site visits, monitoring fleet scorecards, and coordinating with internal teams to resolve aftersales issues, aiming to enhance loyalty and business results across the network.