Hybrid Client Operations Specialist – Fleet Support

CEI Fleet Collision and Safety; México; Híbrido; MXN 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Health insurance

Retirement plan with company contrib.

Savings fund and account

Parking

Descripción de la vacante

Element Fleet Management seeks an Senior In‑Plant Associate to support client operations at client sites, resolving fleet-related requests and driving improvements aligned with company policy. You will manage fleet data, coordinate purchases and maintenance, and escalate issues with Operations and Commercial teams to safeguard business relationships.

The role requires a Bachelor's degree and at least 3 years in customer service, preferably with Leasing experience and fluent English.

Formación

• At least 3 years of experience in Customer Service (preferably KAM or similar role).
• Fluent English required with strong communication skills.
• Experience in vehicle leasing or fleet-related services is preferred.

Responsabilidades

• Handle full product lifecycle from an Operations perspective to resolve client requests (drivers or fleet managers).
• Coordinate purchases, maintenance, insurance, and end-of-lease processes.
• Maintain updated fleet data and generate purchase orders, provisions, and invoice follow-ups.

Conocimientos

Customer service

KAM experience

Vehicle leasing

Fluent English

Educación

Bachelor's degree in Business Administration/Engineering/Hospitality

Descripción del empleo

Element Fleet Management seeks an Senior In‑Plant Associate to support client operations at client sites, resolving fleet-related requests and driving improvements aligned with company policy. You will manage fleet data, coordinate purchases and maintenance, and escalate issues with Operations and Commercial teams to safeguard business relationships.

The role requires a Bachelor's degree and at least 3 years in customer service, preferably with Leasing experience and fluent English.