EV Enterprise Client Success Manager (Mexico)

elementfleet; México; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Annual bonus

Savings fund

Retirement plan with company contrib.

Grocery and restaurant vouchers

Sports activities support

Medical and life insurance

Flexible schedules

Hybrid work model

Free parking

Job summary

Element Fleet Management is recruiting for a strategic role in Mexico focused on pipeline and deal orchestration across the funnel. You will partner with Sales, AEs and BD to qualify opportunities, articulate value, and accelerate win rates while forecasting and maintaining pipeline hygiene.

You will lead multi‑stakeholder accounts, drive cross‑functional collaboration with Product, Finance and Legal, and guide expansion and retention efforts. Bilingual fluency in Spanish and English is required.

Qualifications

• Bachelor's degree in business, economics, engineering, or related field; MBA or equivalent is a plus.
• 7+ years of experience in client engagement, sales strategy/operations, consulting, corporate strategy, or solution sales; energy/EV preferred.
• Demonstrated success driving complex, multi‑stakeholder deals and managing senior customer relationships.
• Strong cross‑functional leadership without formal authority, including coordinating Product, Finance, Legal, and delivery teams.
• Fluency in Spanish and professional proficiency in English required.

Responsibilities

• Own Mexico pipeline performance across the funnel, including deal strategy, pursuit plans, and governance cadence.
• Partner with Sales/AEs/BD on opportunity qualification, value articulation, and executive alignment; remove friction to improve deal velocity and win rate.
• Drive disciplined forecasting, pipeline hygiene, and prioritization aligned to business goals and capacity.
• Coordinate internal SMEs to shape solutions and proposals for complex Mexico opportunities.
• Lead account planning for top Mexico customers: multi-year roadmaps, expansion hypotheses, and cross‑functional action plans.
• Run customer governance (QBRs/steerco) to manage outcomes, risks, and stakeholder alignment; protect renewals and expansion.
• Partner with delivery/support functions to resolve escalations and improve customer health.
• Identify and execute expansion motions based on usage signals, customer needs, and product readiness.
• Operationalize global GTM playbooks locally by tailoring messaging, packaging, and deal mechanics to Mexico buyer dynamics.
• Align with Product Localization and global Product on roadmap sequencing and launch timing that impacts Mexico commercial outcomes.
• Partner with Commercial Enablement to ensure sellers are trained, equipped, and using consistent processes and assets.
• Collaborate with Finance/Legal as needed to structure deals, manage risk, and ensure contract readiness.
• Provide structured voice‑of‑customer, competitive insights, and market learnings to global Strategy, Product, and GTM leaders.
• Deliver executive‑ready updates on Mexico performance, key accounts, risks, and inflection points.
• Define and track success metrics for Mexico commercial outcomes and communicate progress against targets.

Skills

Spanish fluency

English proficiency

Client engagement

Sales strategy

Operations

Cross-functional leadership

Executive communication

Education

Bachelor's degree in business, economics, engineering, or related field

MBA or equivalent is a plus

Job description

Element Fleet Management is recruiting for a strategic role in Mexico focused on pipeline and deal orchestration across the funnel. You will partner with Sales, AEs and BD to qualify opportunities, articulate value, and accelerate win rates while forecasting and maintaining pipeline hygiene.

You will lead multi‑stakeholder accounts, drive cross‑functional collaboration with Product, Finance and Legal, and guide expansion and retention efforts. Bilingual fluency in Spanish and English is required.