Field Fleet Manager

generalmotors; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

General Motors is seeking a Customer Success representative for fleet customers and dealers in the region to ensure adherence to Fleet Services standards, drive network development, and provide priority support to strategic customers for satisfaction and growth.

The role focuses on managing dealer relations, conducting site visits, monitoring fleet scorecards, and coordinating with internal teams to resolve aftersales issues, aiming to enhance loyalty and business results across the network.

Formación

• 5 years of experience as fleet area manager, with knowledge of vehicle technical issues and dealer network management.
• English: Advanced
• Bachelor's degree or engineering degree; desirable in Electrical or Automotive Mechanic
• Availability to travel

Responsabilidades

• Manage relationships with dealers in the assigned area, ensuring compliance with Fleet Services standards.
• Conduct periodic visits to the network to verify standards and agree on action plans.
• Follow up on and provide visibility into the fleet scorecard with each dealer, promoting continuous improvement of key indicators.
• Drive fleet customer prospecting, sales, and retention processes across the network, aligned with fleet sales objectives.
• Develop and maintain close relationships with key fleet customers in the assigned area.
• Actively listen to customers, identify pain points, and trigger internal actions to improve the experience.
• Coordinate with the CAC and internal areas to manage and elevate critical aftersales cases.
• Serve as the visible point of contact for key customers on aftersales and experience matters.
• Provide internal feedback to Sales, Quality, Service, Parts, and Customer Success on recurring issues and improvement opportunities by customer, model, or dealer.

Conocimientos

Fleet area management

Customer relationship management

Data analysis

Dealership network management

Educación

Bachelor's degree or engineering degree

Desirable in Electrical or Automotive Mechanic

Descripción del empleo

Job Description

Act as a Customer Success representative for fleet customers and dealers within the region, ensuring compliance with Fleet Services standards, the commercial development of the network, and priority support for strategic customers to maximize satisfaction, loyalty, and business growth.

Key Responsibilities

• Manage relationships with dealers in the assigned area, ensuring compliance with Fleet Services sales and service standards.
• Conduct periodic visits to the network to verify standards, identify gaps, and agree on action plans.
• Follow up on and provide visibility into the fleet scorecard with each dealer, promoting continuous improvement of key indicators.
• Drive fleet customer prospecting, sales, and retention processes across the network, aligned with fleet sales objectives.
• Develop and maintain close relationships with key fleet customers in the assigned area.
• Actively listen to customers, identify pain points, and trigger internal actions to improve the experience.
• Coordinate with the CAC and internal areas to manage and elevate critical aftersales cases, especially vehicles immobilized due to lack of parts or complex diagnostics.
• Serve as the visible point of contact for key customers on aftersales and experience matters, ensuring clear communication and follow-up through resolution.
• Provide internal feedback to Sales, Quality, Service, Parts, and Customer Success on recurring issues and improvement opportunities by customer, model, or dealer.

Requirements:

• 5 years of experience as fleet area manager: knowledge of vehicle technical issues; data analysis to discuss forecasts, results, and analysis for each dealer; experience managing a dealer network and working with customers;
• English: Advanced
• Bachelor's degree or engineering degree - Desirable in Electrical or Automotive Mechanic
• Availability to trav

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

If you need a reasonable accommodation to assist with your employment, please mention it to the recruite

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, we regard that request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.