Field Service Engineer (Zone CDMX / Hidalgo)

Anton Paar; Hidalgo; On-site; MXN 260,000 - 380,000; Full time

Benefits offered by this job

Company car

Laptop and phone

Ongoing training

Career development opportunities

Job summary

Anton Paar in Mexico City is seeking a detail-oriented Field Service Engineer to provide technical support and maintenance for our measuring instruments across CDMX and Hidalgo. You will diagnose issues, perform repairs, and deliver exceptional service to our customers in the region.

You will install, configure, and optimize equipment, document activities, and communicate findings clearly while maintaining safety and quality standards.

Qualifications

• Proven experience in field service, equipment maintenance, or technical support roles.
• Strong technical troubleshooting and diagnostic skills with hands-on repair experience.
• Proficiency with service management software and mobile field service applications.

Responsibilities

• Diagnose and troubleshoot equipment malfunctions using advanced diagnostic tools and technical expertise.
• Perform preventive and corrective maintenance on field equipment to ensure optimal operational performance.
• Install, configure, and optimize equipment systems according to customer specifications and industry standards.
• Document all service activities, repairs, and maintenance work in the service management system with accuracy and detail.
• Respond promptly to service calls and emergency requests within the CDMX and Hidalgo service zones.
• Communicate technical findings and recommendations to customers in a clear and professional manner.
• Maintain compliance with safety protocols and company procedures during all field service activities.
• Collaborate with the technical support team to resolve complex issues and share knowledge with colleagues.
• Conduct equipment inspections and provide customers with detailed reports on system status and recommendations.
• Manage time efficiently to complete multiple service calls while maintaining high-quality workmanship.

Skills

Field service experience

Troubleshooting

Communication skills

Time management

Independent work

Tools

Service management software

Mobile field service apps

Job description

Anton Paar

Our team of Service Engineers throughout Mexico, ensuring customer satisfaction with our measuring instruments. To strengthen customer support in México, we are looking for additional team members.

Company Description

Anton Paar

Our team of Service Engineers throughout Mexico, ensuring customer satisfaction with our measuring instruments. To strengthen customer support in México, we are looking for additional team members.

Job Description

We're looking for a detail-oriented and efficient Field Service Engineer to join our team in Mexico City, Mexico. In this role, you will provide technical support and maintenance services across the CDMX and Hidalgo zones, ensuring optimal equipment performance and customer satisfaction. As a Field Service Engineer, you will be responsible for diagnosing equipment issues, performing repairs and preventive maintenance, and delivering exceptional service to our clients in the region.

• Diagnose and troubleshoot equipment malfunctions using advanced diagnostic tools and technical expertise
• Perform preventive and corrective maintenance on field equipment to ensure optimal operational performance
• Install, configure, and optimize equipment systems according to customer specifications and industry standards
• Document all service activities, repairs, and maintenance work in the service management system with accuracy and detail
• Respond promptly to service calls and emergency requests within the CDMX and Hidalgo service zones
• Communicate technical findings and recommendations to customers in a clear and professional manner
• Maintain compliance with safety protocols and company procedures during all field service activities
• Collaborate with the technical support team to resolve complex issues and share knowledge with colleagues
• Conduct equipment inspections and provide customers with detailed reports on system status and recommendations
• Manage time efficiently to complete multiple service calls while maintaining high-quality workmanship

Qualifications

• Proven experience in field service, equipment maintenance, or technical support roles
• Strong technical troubleshooting and diagnostic skills with hands‑on equipment repair experience
• Proficiency with service management software and mobile field service applications
• Solid understanding of electrical and mechanical systems relevant to the equipment serviced
• Excellent organizational and time management skills to manage multiple service calls effectively
• Strong interpersonal and communication skills to interact professionally with customers
• Ability to work independently in the field while maintaining attention to detail
• Valid driver's license and reliable transportation for travel within the CDMX and Hidalgo zones
• Knowledge of safety protocols and compliance requirements in field service environmentsPreferred: Experience with preventive maintenance programs and system optimization
• Preferred: Familiarity with advanced diagnostic equipment and specialized tools
• Preferred: Bilingual capabilities (Spanish and English)

Additional Information

We Offer:

• Competitive salary, performance bonus plan
• Attractive benefits package exceeding legal requirements.
• Work tools (laptop, cell phone, and company car).
• Ongoing training on our product lines.
• Opportunities for development both nationally and internationally.