Field Service Engineer

Atlas Copco Group; Santiago de Querétaro; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Atlas Copco Group Co.,Ltd is seeking a Field Service Engineer in Querétaro, Mexico. You will repair, maintain, and support customer equipment on-site, travel regularly to plants, and diagnose faults to ensure safe, reliable operation.

You will read technical docs, use diagnostic tools, and prepare service reports while communicating with customers to identify needs and promote service solutions.

Formación

• Degree in Mechanical, Electrical or Mechatronics engineering or related field.
• Experience in equipment maintenance or production environments.
• Ability to read and interpret technical documentation.
• Proficient in basic Microsoft Office tools.

Responsabilidades

• Repair, maintain, and support customers' equipment on-site.
• Troubleshoot faults and perform preventive/corrective maintenance.
• Prepare service reports and document activities.
• Travel to customer plants on a constant basis.

Conocimientos

Mechanical engineering

Electrical engineering

Mechatronics

On-site travel

Customer service

Problem solving

Planning and execution

Independent work

English (intermediate)

Microsoft Office

Educación

Mechanical, Electrical, or Mechatronics degree

Herramientas

MS Office

Descripción del empleo

Your role

Your mission is to deliver skilled on-site service that keeps our customers' equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the IAS Mexico Customer Center Service team and report into the Service Operations Manager.

Your Skills And Experience

• Mechanical, Electrical, Mechatronics Engineering or related degree
• Experience in equipment maintenance or production environments
• Preventive and corrective maintenance
• Equipment troubleshooting and fault diagnosis
• Equipment repair and technical service
• Ability to read and work with technical documentation
• Use of repair, diagnostic and testing tools
• On-site technical support and permanent travel availability
• Customer service and complaint handling
• Identification of customer technical needs
• Clear communication with customers
• Preparation of service reports
• Promotion of service products and solutions
• Customer-oriented mindset
• Strong problem-solving skills
• Planning and execution skills
• Ability to work independently
• Intermediate English
• Microsoft Office proficiency

We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your Compensation And Benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role requieres you to travel to our customer plants on a constant basis. A preferred strategic place of residence for this position is Querétaro.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long-term development and support you as you explore new ways to improve how we keep our customers' equipment running. Innovation guides how we think and act - we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.