IT Field Service Engineer - Laboratory Informatics

Agilent Technologies; Ciudad de México; On-site; MXN 440,451 - 704,721; Full time

Job summary

Agilent Technologies in Mexico City seeks a full-time customer support engineer responsible for installation, maintenance, and repair of complex systems. The ideal candidate must have a Bachelor's or Master's degree in Computer Science, with 3+ years of relevant experience.

Expertise in Citrix, Windows OS, and cloud platforms is crucial. Strong English communication skills are also necessary for training customers in laboratory informatic products and resolving technical issues.

Qualifications

• 3+ years of experience in a similar position or as an end user.
• Practical knowledge of IT in network and database under regulated environments.

Responsibilities

• Support customers through on-site installation, maintenance, and repair.
• Diagnose and resolve product performance problems.
• Train customers in Laboratory Informatic Products.

Skills

Expert/knowledge of Citrix

Expert/knowledge of Windows OS

Strong English skills

Experience in laboratory environment

Education

Bachelor's or Master's degree in Computer Science or IT

Tools

Oracle

SQL

Networking and Active Directory

Cloud platforms (Azure, AWS)

Job description

• Full-time

Job Description

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor system solutions which may include hardware, software and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train customers in Laboratory Informatic Products and workflow in a client-server environment.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third-party products.
• May train other field engineers or customers.
• Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. Requirements may include, but are not limited to: pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Qualifications

• Bachelors or master's degree or equivalent in Compurter Science, IT or equivalent.
• 3+ years of experience in a similar position or experience as an end user.
• Expert/knowledge/experience with Citrix, Terminal Services, VM, LIMS.
• Expert/knowledge of Windows OS, Oracle, SQL, Networking and Active Directory, -Cloud platforms (Azure, AWS).
• -Practical knowledge of IT in network and database under regulated environments as FDA/USP.
• Experience laboratory enviroment.
• Strong English skill in writing, listening and speaking.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.