Field-Based NGS Solutions Architect

F. Hoffmann-La Roche AG; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Roche seeks a Sequencing Solutions Specialist to drive the commercial growth and technical success of its Next-Generation Sequencing portfolio. You will manage the full customer lifecycle—from acquiring new customers and pre-sales validation to post-sales onboarding and troubleshooting.

Based in Mexico City with up to 50% travel, you will lead technical pitches, design end-to-end solutions, and support bids and tenders while collaborating with lab directors, PIs, and cross-functional teams.

Qualifications

• Bachelor’s or Master’s degree in Life Sciences (Biology, Biotechnology, Genetics, or related).
• 5+ years of experience in genomics, molecular biology, or life science instrumentation.
• Experience with hospital labs, reference labs, academic institutions or biotech companies.

Responsibilities

• Drive commercial growth and business development with account plans and new opportunities across clinical labs, research facilities, and government institutions.
• Lead highly technical pre-sales presentations, demos, and workflow discussions translating NGS chemistry into clinical and business benefits.
• Oversee post-sales onboarding, training, and issue resolution to ensure rapid go-lives and high customer satisfaction.
• Coordinate with Marketing and Business Development to execute campaigns, workshops, and product launches; maintain CRM with opportunities and activity.

Skills

Excellent communication

Presentation skills

Travel up to 50%

Education

Bachelor’s or Master’s degree in Life Sciences

Tools

Salesforce

Job description

Roche seeks a Sequencing Solutions Specialist to drive the commercial growth and technical success of its Next-Generation Sequencing portfolio. You will manage the full customer lifecycle—from acquiring new customers and pre-sales validation to post-sales onboarding and troubleshooting.

Based in Mexico City with up to 50% travel, you will lead technical pitches, design end-to-end solutions, and support bids and tenders while collaborating with lab directors, PIs, and cross-functional teams.