NGS Specialist

F. Hoffmann-La Roche AG; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Roche seeks a Sequencing Solutions Specialist to drive the commercial growth and technical success of its Next-Generation Sequencing portfolio. You will manage the full customer lifecycle—from acquiring new customers and pre-sales validation to post-sales onboarding and troubleshooting.

Based in Mexico City with up to 50% travel, you will lead technical pitches, design end-to-end solutions, and support bids and tenders while collaborating with lab directors, PIs, and cross-functional teams.

Qualifications

• Bachelor’s or Master’s degree in Life Sciences (Biology, Biotechnology, Genetics, or related).
• 5+ years of experience in genomics, molecular biology, or life science instrumentation.
• Experience with hospital labs, reference labs, academic institutions or biotech companies.

Responsibilities

• Drive commercial growth and business development with account plans and new opportunities across clinical labs, research facilities, and government institutions.
• Lead highly technical pre-sales presentations, demos, and workflow discussions translating NGS chemistry into clinical and business benefits.
• Oversee post-sales onboarding, training, and issue resolution to ensure rapid go-lives and high customer satisfaction.
• Coordinate with Marketing and Business Development to execute campaigns, workshops, and product launches; maintain CRM with opportunities and activity.

Skills

Excellent communication

Presentation skills

Travel up to 50%

Education

Bachelor’s or Master’s degree in Life Sciences

Tools

Salesforce

Job description

About Roche

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Sequencing Solutions Specialist is a critical, hybrid role responsible for driving both the commercial growth and technical success of Roche’s Next-Generation Sequencing (NGS) portfolio. Together with the account manager, you will be responsible for the entire customer lifecycle: acquiring new customers, providing expert pre-sales technical validations, and leading post-sales onboarding and troubleshooting. By bridging the gap between business objectives and laboratory operations, you will position Roche as the ultimate partner of choice in clinical and research genomics.

Your Opportunity

The responsibilities for this role include:

Commercial Growth & Business Development

• Strategic Planning: Develop and execute comprehensive account business plans in partnership with Key Account Managers to maximize market share.
• Lead Conversion: Identify, qualify, and convert new business opportunities across clinical labs, research facilities, reference labs, and government institutions.

Pre-Sales Technical Positioning

• Technical Pitching: Lead highly technical product presentations, demos, and workflow discussions for Lab Directors and Principal Investigators (PIs), translating complex NGS chemistry into tangible clinical and business benefits.
• Solution Design: deeply understand customers’ scientific and operational needs to recommend optimal end-to-end solutions, including library prep, automation systems, and bioinformatics.
• RFP & Tender Support: Provide necessary technical specifications, workload estimates, and strategic insights required for complex tenders and large-scale commercial proposals.
• Validation Leadership: Design and execute validation protocols to prove Roche’s chemistry performance on existing NGS platforms, strategically driving competitive workflow conversions.

Post-Sales Implementation & Customer Success

• Onsite Onboarding: Manage the end-to-end technical implementation of NGS workflows (Library Prep, Enrichment, and Quality Control) at customer sites, ensuring minimal downtime and a rapid go-live.
• User Training: Conduct comprehensive, high-level technical training for laboratory staff to ensure they are self-sufficient and confident using Roche Sequencing Solutions.
• Advanced Troubleshooting: Act as the primary technical escalation point for complex workflow failures. Combine deep molecular biology knowledge with instrumentation insights to resolve issues rapidly.
• Workflow Optimization: Proactively conduct field visits to monitor solution performance, optimize protocols, prevent churn, and identify upsell opportunities.
• Collaborate with automation partners to optimize Roche NGS kits across various high-throughput platforms.

Cross-Functional Collaboration & Administrative Excellence

• Pipeline Management: Maintain an accurate and up-to-date CRM (Salesforce/Veeva) tracking the sales pipeline, key opportunities, field activities, technical cases, and competitive insights.
• Internal Alignment: Partner seamlessly with Marketing and Business Development to execute targeted campaigns, workshops, and product launches.
• Stakeholder Communication: Coordinate effectively with Technical Support, Field Service, and Distributors (where applicable) to ensure high customer satisfaction and unified service delivery.

Continuous Self-Development

• Stay at the forefront of the rapidly evolving genomics market by continuously engaging with the latest NGS publications, clinical guidelines, and Roche global training modules to maintain "expert status".

Who You Are

• Bachelor’s or Master’s degree in Life Sciences (Biology, Biotechnology, Genetics, or related)
• 5+ years of experience in genomics, molecular biology, or life science instrumentation
• Experience working with hospital labs, reference labs, academic institutions or biotech companies
• Strong understanding of NGS workflows and applications, experience with Oncology, Rare Disease, Microbiology and/or Agrogenomics markets
• Familiarity with Salesforce or similar CRM tools
• Excellent communication, and presentation skills
• Strong sense of urgency and ownership, as well as being comfortable with a fast-paced, innovative environment
• Ability to travel frequently across the territory (Up to 50%)

Location & Travel

This is a field-based position. The candidate must reside within the territory (Chile or Colombia) Relocation benefits are not available for this job posting.

Salary & Compensation

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Mexico City. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.