Experiencia del Huésped: Agente Hotelero (Acapulco)

Placements24; Acapulco; Sur place; MXN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonuses

Accommodation benefits

Meal benefits

Paid time off

Staff discounts

Résumé du poste

Placements24 is recruiting for a customer experience agent for a luxury hotel in Acapulco, Guerrero. You will be the primary contact for guests, handling arrivals, inquiries, and bespoke services to ensure a memorable stay.

The role requires on-site presence at the Acapulco resort with strong hospitality acumen, superb communication, and a passion for guest service excellence. Fluency in Spanish is essential, English is advantageous.

Qualifications

• Proven experience in customer service within hospitality or tourism.
• Excellent interpersonal, communication, and problem-solving skills.
• Fluency in Spanish with English being a plus.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Responsabilités

• Welcome guests and assist with check-in and check-out.
• Provide information about hotel services, amenities, and local attractions.
• Resolve guest complaints promptly to ensure satisfaction.
• Anticipate guest needs and offer personalized services.
• Coordinate with housekeeping, F&B, and maintenance to fulfill requests.
• Manage reservations, modifications, and special requests.
• Maintain guest profiles and preferences in the PMS.
• Ensure adherence to hotel standards of service and presentation.
• Assist with organizing guest activities and events.
• Collect guest feedback for service improvement.

Connaissances

Interpersonal skills

Communication skills

Problem-solving

Guest service orientation

Teamwork

On-site presence

Formation

High school diploma

Outils

PMS knowledge

Description du poste

Placements24 is recruiting for a customer experience agent for a luxury hotel in Acapulco, Guerrero. You will be the primary contact for guests, handling arrivals, inquiries, and bespoke services to ensure a memorable stay.

The role requires on-site presence at the Acapulco resort with strong hospitality acumen, superb communication, and a passion for guest service excellence. Fluency in Spanish is essential, English is advantageous.