Gerente de Recepción y Experiencia del Huésped (Remoto)

Placements24; Acapulco; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive compensation

Health benefits

Flexible hours

Professional growth

Job summary

Placements24 seeks a Front Office and Guest Services Manager for an exclusive luxury resort in Acapulco, Guerrero. This fully remote role oversees reception, guest relations, reservations, and a remote-enabled front office team, ensuring premier service and memorable stays.

Candidates should have 5+ years in luxury front office or guest services, strong leadership, exceptional customer service, and fluency in Spanish and English.

Qualifications

• Bachelor's degree in Hospitality Management or a related field.
• Minimum 5 years of experience in front office or guest services, preferably in luxury settings.
• Strong leadership and remote team management capabilities.

Responsibilities

• Oversee all front office operations, ensuring smooth check-in/check-out.
• Lead front desk and guest services team, providing training and performance feedback.
• Address guest inquiries and issues promptly and professionally.
• Maintain high standards of service and guest satisfaction.
• Optimize room inventory and reservations across channels to maximize occupancy and revenue.
• Develop and implement procedures to enhance guest experience and efficiency.
• Handle guest complaints with diplomacy and effectiveness.
• Collaborate with hotel departments to ensure seamless service delivery.
• Monitor guest feedback and implement improvements.

Skills

Front office management

Guest services leadership

Remote team management

Bilingual Spanish/English

PMS proficiency

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Reservation systems

Job description

Placements24 seeks a Front Office and Guest Services Manager for an exclusive luxury resort in Acapulco, Guerrero. This fully remote role oversees reception, guest relations, reservations, and a remote-enabled front office team, ensuring premier service and memorable stays.

Candidates should have 5+ years in luxury front office or guest services, strong leadership, exceptional customer service, and fluency in Spanish and English.