Especialista en Soluciones para el Cliente Turístico

Placements24; Acapulco; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Growth opportunities

Dynamic work environment

Job summary

Placements24 in Acapulco, Mexico, seeks a Customer Solutions Specialist to deliver tailored support to clients in the tourism and hospitality sector. You will help configure our software, onboard new customers, and resolve issues to ensure smooth operations.

The role requires a hospitality mindset, strong communication, CRM proficiency, and the ability to translate technical concepts for clients. You will work closely with sales and product teams; travel-industry knowledge in Acapulco is a plus.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business, or a related field.
• Experience in customer support, account management, or client-facing roles within travel or hospitality.
• Strong understanding of hotel operations, travel agencies, or online travel platforms.
• Excellent communication, interpersonal, and presentation skills.
• Ability to translate technical concepts into understandable solutions for clients.
• Proficiency in using CRM systems and customer support software.
• Strong analytical and problem-solving abilities.
• Adept at managing multiple client requests and prioritizing tasks effectively.
• Passion for the tourism industry and customer service excellence.
• Familiarity with the Acapulco, Guerrero business environment.

Responsibilities

• Provide expert consultation and support to clients in travel and hospitality.
• Understand client business needs and recommend configurations of our software solutions.
• Assist clients with implementation, setup, and ongoing usage of our platforms.
• Troubleshoot and resolve client issues to minimize disruption.
• Develop and deliver training materials and sessions for clients.
• Gather client feedback to identify product improvement opportunities.
• Collaborate with sales and product teams to meet client requirements.
• Monitor client usage and offer guidance to enhance experience.
• Maintain detailed records of client interactions and solutions.
• Stay informed about trends in travel and hospitality.

Skills

Communication skills

Interpersonal skills

Presentation skills

CRM proficiency

Problem-solving

Technical translation

Education

Bachelor's degree in Hospitality Management, Tourism, or related field

Tools

CRM software

Customer support software

Job description

About the Role

Our client, a leading innovator in the hospitality technology sector, is actively seeking a dedicated Customer Solutions Specialist to join their vibrant team in Acapulco, Guerrero . This role is integral to ensuring our clients in the tourism and hospitality industry receive tailored solutions and exceptional support to maximize their use of our innovative platforms. We are looking for an individual with a passion for the travel industry, strong problem-solving skills, and a customer-centric mindset. If you excel at understanding client needs and translating them into effective solutions, this position offers a fantastic opportunity to grow within a rapidly expanding market. Your expertise will directly contribute to client success and satisfaction.

Key Responsibilities

• Provide expert consultation and support to clients in the tourism and hospitality sector.
• Understand client business needs and recommend optimal configurations of our software solutions.
• Assist clients with implementation, setup, and ongoing usage of our platforms.
• Troubleshoot and resolve client issues, ensuring minimal disruption to their operations.
• Develop and deliver training materials and sessions for clients.
• Gather client feedback to identify areas for product improvement and new feature development.
• Collaborate with sales and product teams to ensure client requirements are met.
• Monitor client usage and proactively offer guidance to enhance their experience.
• Maintain detailed records of client interactions and solutions provided.
• Stay informed about trends and best practices within the travel and hospitality industry.

Requirements

• Bachelor's degree in Hospitality Management, Tourism, Business, or a related field.
• Previous experience in customer support, account management, or a client-facing role within the travel or hospitality industry.
• Strong understanding of hotel operations, travel agencies, or online travel platforms.
• Excellent communication, interpersonal, and presentation skills.
• Ability to translate technical concepts into understandable solutions for clients.
• Proficiency in using CRM systems and customer support software.
• Strong analytical and problem-solving abilities.
• Adept at managing multiple client requests and prioritizing tasks effectively.
• Passion for the tourism industry and customer service excellence.
• Familiarity with the unique business environment of Acapulco, Guerrero .

Benefits

We offer a competitive salary, performance incentives, comprehensive health benefits, opportunities for professional growth within a growing company, and a dynamic work environment that embraces the spirit of hospitality. This role in Acapulco provides a unique chance to blend your passion for travel with your expertise in customer solutions.