Event Operations Specialist: Hybrid & Virtual Events Pro

Swiss Re; Ciudad de México; Presencial; MXN 300.000 - 480.000; Jornada completa

Descripción de la vacante

Swiss Re is seeking an Event Operations Specialist to manage registrations, emails and data for in-person, virtual and hybrid events across the Americas. You will own the event workflow, coordinate speakers, rehearsals and on-site logistics, while ensuring data quality and timely reporting.

The role emphasizes precision, process excellence and collaboration with regional teams, delivering consistent, high-quality experiences for clients and participants.

Formación

• Event operations or marketing operations experience: Approximately one to three years of hands‑on experience in event operations, event email execution, webinar production or event administration
• Event management platform proficiency: Demonstrated experience using event registration, email marketing, CRM or similar business platforms to manage end-to-end event workflows
• Virtual event production skills: Proven experience supporting and producing virtual events and webinars, with the confidence to manage live sessions independently, including speakers, recordings, polls and audience engagement
• Data management and reporting: Experience working with attendee data, audience lists and operational reporting, with a strong commitment to accuracy and data quality
• Attention to detail and process discipline: Demonstrated ability to manage multiple concurrent activities, meet deadlines and apply consistent standards across all operational tasks

Responsabilidades

• Manage registration workflows for in-person, virtual and hybrid events, including invitations, confirmations, cancellations and waiting lists
• Build, test, schedule and deliver Event Marketing Emails, including attendee journey and event promotion communications, using agreed content, digital platforms and processes.
• Track email delivery and engagement, maintain accurate data and support timely event reporting, resolving issues where possible and escalating when needed.
• Maintain accurate event records, registration forms, event pages and attendee lists, upholding high standards of data quality throughout the event lifecycle
• Set up and produce virtual and hybrid events, coordinating speaker access, supporting rehearsals and managing live session logistics including recordings, polls and audience Q&A
• Prepare registration, attendance and engagement reports before, during and after events using agreed templates
• Coordinate invoice administration, including collection, checking, submission and follow-up
• Apply consistent event standards and workflows, identifying opportunities to simplify processes and improve service quality
• Collaborate with Event Managers and Marketing colleagues to prioritise workload and regional coverage
• Provide dedicated support to different regions and contribute to cross regional coverage during peak periods, based on agreed priorities and capacity.
• Share knowledge across the global events team, contributing to common ways of working and continuous improvement

Conocimientos

Event operations experience

Email marketing execution

Webinar production

Data management

Educación

Bachelor's degree or equivalent

Herramientas

Cvent

Salesforce

Marketo

ON24

MS Dynamics

Descripción del empleo

Swiss Re is seeking an Event Operations Specialist to manage registrations, emails and data for in-person, virtual and hybrid events across the Americas. You will own the event workflow, coordinate speakers, rehearsals and on-site logistics, while ensuring data quality and timely reporting.

The role emphasizes precision, process excellence and collaboration with regional teams, delivering consistent, high-quality experiences for clients and participants.