Global AV & Meeting Experience Engineer

Crossell; Ciudad de México; Presencial; MXN 400.000 - 700.000; Jornada completa

Descripción de la vacante

Swiss Re seeks an experienced AV Multimedia Service Engineer to maintain and improve global AV services across offices. You will support meetings and events, coordinating with internal teams and external partners to ensure high-quality, reliable experiences.

The role requires strong knowledge of AV systems, Teams and other conferencing platforms, plus ITSM experience. Travel and on-site support may be required in a diverse, global environment.

Formación

• Proven knowledge of audio-visual and video-conferencing systems (installation, operation, and maintenance).
• Hands-on experience supporting Microsoft Teams and Teams Live events, plus familiarity with other major web-conferencing platforms.
• Degree or qualification in IT, AV, or Media Production - or equivalent technical and business experience.

Responsabilidades

• Ensure daily operations of global AV Multimedia services and meeting-room technologies.
• Provide remote and on-site AV support for high-profile meetings and large-scale events.
• Manage incidents and escalations, coordinating resolution and stakeholder communication.

Conocimientos

Audio-visual systems

Video conferencing

Microsoft Teams

IT Service Management

Jira

Power BI

English proficiency

Stakeholder communication

Team collaboration

Ownership & initiative

Educación

Degree in IT/AV/Media Production

Herramientas

ServiceNow

Jira

Power BI

Descripción del empleo

Swiss Re seeks an experienced AV Multimedia Service Engineer to maintain and improve global AV services across offices. You will support meetings and events, coordinating with internal teams and external partners to ensure high-quality, reliable experiences.

The role requires strong knowledge of AV systems, Teams and other conferencing platforms, plus ITSM experience. Travel and on-site support may be required in a diverse, global environment.