Application Support Engineer II - Global Incident Lead

Swiss Re; Ciudad de México; Presencial; MXN 480.000 - 700.000; Jornada completa

Descripción de la vacante

Swiss Re is seeking an Application Support Engineer to provide second-level user support for Corporate Solutions users, with a focus on North America within a global, distributed environment. You will monitor applications, maximize availability, and escalate outages as needed to restore service efficiently.

The role emphasizes incident management, problem management, and collaboration with cross-functional teams to deliver timely resolutions and uphold high internal customer satisfaction.

Formación

• Experience in Incident Management and Problem Management.
• Ability to analyze logs and determine dependencies across systems.
• Strong communication with internal stakeholders and cross-functional teams.

Responsabilidades

• Provide Incident Management to identify, analyze, and resolve incidents to prevent recurrence.
• Collaborate with multiple teams to drive root cause analysis and permanent solutions.
• Interact with users and cross-functional teams to ensure effective communication and issue resolution.

Conocimientos

Incident Management

Problem Management

Technical Analysis

Cross-functional Collaboration

Stakeholder Communication

Descripción del empleo

Swiss Re is seeking an Application Support Engineer to provide second-level user support for Corporate Solutions users, with a focus on North America within a global, distributed environment. You will monitor applications, maximize availability, and escalate outages as needed to restore service efficiently.

The role emphasizes incident management, problem management, and collaboration with cross-functional teams to deliver timely resolutions and uphold high internal customer satisfaction.