Especialista VIP de Soporte al Cliente — Remoto

Placements24

Acapulco

Hybrid

MXN 350,000 - 500,000

Full time

3 days ago

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Benefits offered by this job

100% remote work

Performance bonuses

Career growth opportunities

Comprehensive benefits

Job summary

Placements24 is seeking a VIP Customer Support Specialist to join a fully remote team serving elite clients across Mexico. You will manage high-value accounts, resolve complex inquiries with discretion, and ensure total client satisfaction from your remote workspace.

Fluency in Spanish and English, excellent communication, and CRM experience are essential. The role offers 100% remote work, potential performance bonuses, and growth within a niche luxury client services division.

Qualifications

Extensive experience in luxury customer service or high-end account management.
Exceptional interpersonal, communication, and problem-solving skills.
Discretion and professionalism with elite clients.
Experience with CRM systems and handling sensitive data.
Ability to work independently in a remote setup.

Responsibilities

Provide personalized support to VIP clients via phone, email, and secure messaging.
Anticipate needs and proactively offer solutions.
Handle complex inquiries with discretion and efficiency.
Build trust-based relationships and coordinate with internal teams.
Maintain confidential records and ensure priority service for VIPs.
Gather feedback to improve service offerings and performance.