Especialista de Soporte al Cliente - Remoto (Puebla)

Placements24; Puebla de Zaragoza; Hybrid; MXN 144,000 - 192,000; Full time

Benefits offered by this job

Full remote work

Healthcare benefits

Paid time off

Career growth

Job summary

Placements24 is seeking a Remote Customer Support Representative to join a fully remote team serving clients from Puebla, Puebla. You will handle inquiries, resolve issues, and guide customers through product features from your home office.

The role emphasizes empathy, proactive problem solving, and high-quality service, with opportunities for growth and a supportive remote culture. A reliable internet connection and dedicated workspace are required; on-site meetings may occur in the future.

Qualifications

• Experience in customer support or similar role.
• Excellent communication skills in Spanish, both written and verbal.
• Proven ability to solve problems and manage difficult customer situations effectively.
• Comfortable using CRM software and other remote support tools.
• Skilled in managing multiple tasks and prioritizing workload efficiently.
• High school diploma or equivalent; bachelor's degree is a plus.
• Reliable internet connection and a dedicated workspace for remote work.
• Residing in or near Puebla, Puebla is advantageous for potential future on-site meetings.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat from a remote location.
• Address and resolve customer inquiries, technical issues, and service complaints with speed and accuracy.
• Accurately record customer interactions, feedback, and resolutions in the designated systems.
• Proactively identify opportunities to enhance the customer journey and communicate these insights internally.
• Guide customers through product features, troubleshooting steps, and service utilization.
• Cultivate strong, positive relationships with customers to ensure long-term engagement.
• Collaborate effectively with cross-functional teams to guarantee a unified customer experience.
• Maintain comprehensive knowledge of the company's products, services, and policies.

Job description

Placements24 is seeking a Remote Customer Support Representative to join a fully remote team serving clients from Puebla, Puebla. You will handle inquiries, resolve issues, and guide customers through product features from your home office.

The role emphasizes empathy, proactive problem solving, and high-quality service, with opportunities for growth and a supportive remote culture. A reliable internet connection and dedicated workspace are required; on-site meetings may occur in the future.