Especialista de Soporte al Cliente - Remoto

Placements24; Tijuana; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Health benefits

Career advancement

Paid time off

Employee discounts

Job summary

Placements24 is hiring an Online Customer Support Agent for a fully remote position serving customers in the Tijuana region and beyond. You will handle inquiries via chat, email, and social media, troubleshoot issues, and ensure a positive brand experience from anywhere with internet access.

Ideal candidates have strong Spanish communication, problem-solving skills, and experience with CRMs. This remote role offers flexibility, comprehensive benefits, and opportunities for career growth within a

Qualifications

• Experience in customer service or technical support.
• Proficiency in written and spoken Spanish.
• Familiarity with CRM tools and digital channels.
• Ability to multitask and stay composed under pressure.

Responsibilities

• Provide responsive customer support via live chat, email, and social media.
• Resolve inquiries and technical issues promptly and accurately.
• Maintain detailed records of interactions in the CRM.
• Identify patterns in feedback and suggest service improvements.
• Guide users with online platforms and account management.

Skills

Customer service

Technical support

Spanish language

CRM

Education

High school diploma

Tools

CRM systems

Job description

Placements24 is hiring an Online Customer Support Agent for a fully remote position serving customers in the Tijuana region and beyond. You will handle inquiries via chat, email, and social media, troubleshoot issues, and ensure a positive brand experience from anywhere with internet access.

Ideal candidates have strong Spanish communication, problem-solving skills, and experience with CRMs. This remote role offers flexibility, comprehensive benefits, and opportunities for career growth within a