Especialista en Soporte al Cliente VIP

Placements24; Acapulco; Hybride; MXN 350 000 - 500 000; Plein temps

Avantages offerts par ce poste

100% remote work

Performance bonuses

Career growth opportunities

Comprehensive benefits

Résumé du poste

Placements24 is seeking a VIP Customer Support Specialist to join a fully remote team serving elite clients across Mexico. You will manage high-value accounts, resolve complex inquiries with discretion, and ensure total client satisfaction from your remote workspace.

Fluency in Spanish and English, excellent communication, and CRM experience are essential. The role offers 100% remote work, potential performance bonuses, and growth within a niche luxury client services division.

Qualifications

• Extensive experience in luxury customer service or high-end account management.
• Exceptional interpersonal, communication, and problem-solving skills.
• Discretion and professionalism with elite clients.
• Experience with CRM systems and handling sensitive data.
• Ability to work independently in a remote setup.

Responsabilités

• Provide personalized support to VIP clients via phone, email, and secure messaging.
• Anticipate needs and proactively offer solutions.
• Handle complex inquiries with discretion and efficiency.
• Build trust-based relationships and coordinate with internal teams.
• Maintain confidential records and ensure priority service for VIPs.
• Gather feedback to improve service offerings and performance.

Connaissances

Luxury customer service

VIP support

CRM familiarity

Bilingual Spanish-English

Independent remote work

Outils

CRM systems

Description du poste

About the Role

Our client is seeking an exceptional and discreet VIP Customer Support Specialist to join their fully remote team. This role is designed for individuals with a proven track record of providing high-touch, personalized support to an elite clientele. You will manage the unique needs of our most valued customers, ensuring their complete satisfaction and fostering long-term loyalty. This position offers the ultimate flexibility, allowing you to work from home anywhere in Mexico. We are committed to maintaining the highest standards of service and require a candidate who embodies professionalism, efficiency, and a proactive approach. This is a unique opportunity to work with a prestigious client base and contribute to a company that values discretion and excellence. Your remote setup will be your hub for supporting clients nationwide.

Key Responsibilities

• Provide unparalleled, personalized support to VIP clients via phone, email, and secure messaging channels.
• Anticipate client needs and proactively offer solutions and support.
• Handle complex inquiries and requests with utmost discretion and efficiency.
• Serve as the primary point of contact, building strong, trust-based relationships.
• Coordinate with internal departments to ensure VIP clients receive priority service.
• Manage client accounts, ensuring all services are delivered as expected and resolving any issues promptly.
• Gather feedback from VIP clients to continuously improve service offerings.
• Maintain detailed and confidential records of all interactions.
• Uphold the highest standards of professionalism and service in a remote environment.

Requirements

• Extensive experience in luxury customer service, VIP support, or high-end account management.
• Exceptional interpersonal, communication, and problem-solving skills.
• Discretion, professionalism, and a sophisticated understanding of client expectations.
• Proven ability to build rapport and trust with high-net-worth individuals or premium clients.
• Experience with CRM systems and managing client data.
• Ability to work independently, manage complex schedules, and maintain high productivity in a remote setting.
• Fluency in Spanish and English is essential; additional languages are a plus.
• Must have a dedicated, quiet workspace with a reliable, high-speed internet connection.
• Bachelor's degree or equivalent experience in a relevant field.

Benefits

Our client offers a highly competitive salary, significant performance bonuses, comprehensive benefits, opportunities for professional growth in a niche field, and the ultimate flexibility of a 100% remote work arrangement. You will be part of an exclusive service team, recognized for its excellence. While the role is remote, we aim to foster a connected team spirit regardless of location, with the company historically associated with Acapulco, Guerrero .