Representante de Servicio al Cliente Bilingüe Senior

Placements24; Toluca; Hybrid; MXN 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Professional development

Hybrid work model

Collaborative environment

Job summary

WhatJobs Direct is seeking a Senior Bilingual Customer Service Representative to deliver top-tier support in Toluca, Mexico. You will be the main contact for customers, resolving inquiries and guiding them on the company’s products and services.

The role emphasizes empathy, strong communication, and proactive problem-solving, with a mix of in-office and remote work to maintain productivity and collaboration.

Qualifications

• Fluency in Spanish and English (written and spoken).
• Excellent communication and active listening skills.
• Customer-centric, proactive problem-solving approach.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Provide accurate information on products, services, and policies.
• Resolve complaints and escalate when needed.
• Maintain detailed records of interactions and transactions.
• Collaborate with other departments to ensure seamless support.
• Assist in training new team members on CS protocols.

Skills

bilingüe Spanish/English

Education

High school diploma

College degree (optional)

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client, WhatJobs Direct , is seeking a highly motivated and experienced Representante de Servicio al Cliente Bilingüe Senior to join their dynamic team. This role is crucial in ensuring exceptional customer support and maintaining strong client relationships. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing guidance on our client's diverse range of products and services. This position offers a fantastic opportunity to grow within a reputable company and contribute to its ongoing success. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a proactive approach to problem-solving. We are looking for someone who is passionate about delivering top-tier service and thrives in a collaborative environment. The role is based in the vibrant city of Toluca, State of Mexico, MX , offering a mix of in-office and remote work to ensure flexibility and productivity.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve customer experience and suggest service enhancements.
• Collaborate with other departments to ensure seamless customer support.
• Assist in training new team members on customer service protocols and best practices.
• Handle administrative tasks related to customer service operations.
• Proactively reach out to customers to ensure satisfaction and build loyalty.
• Participate in team meetings and contribute to service improvement initiatives.

Requirements

• Proven experience as a Customer Service Representative or in a similar role, preferably in a senior capacity.
• Fluency in both Spanish and English (written and spoken) is essential.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• High school diploma or equivalent; college degree is a plus.
• Experience in the financial or technology sector is an advantage.
• Demonstrated ability to handle difficult customer situations with empathy and professionalism.
• A positive attitude and a strong work ethic are crucial.

Benefits

• competitive salary package
• comprehensive health insurance
• opportunities for professional development and career advancement
• a collaborative work environment
• and a hybrid work model that balances work and personal life.

Join a team that values its employees and fosters a culture of continuous improvement. This is an excellent opportunity to make a significant impact in the field of customer service within Toluca, State of Mexico, MX .