Especialista en Experiencia del Cliente en Monterrey

Placements24; Monterrey; Hybride; MXN 240 000 - 320 000; Plein temps

Avantages offerts par ce poste

Health insurance

Hybrid work model

Career development opportunities

Collaborative work environment

Paid time off and holidays

Training programs

Résumé du poste

Placements24 is seeking a Customer Experience Specialist in Monterrey, MX to deliver exceptional support across multiple channels. You will resolve inquiries, manage tickets, and drive customer satisfaction through proactive engagement. The role combines in-office collaboration with flexible remote work.

The ideal candidate has proven customer-facing experience, strong communication skills in Spanish, and familiarity with CRM/ticketing tools. A professional, empathetic approach is essential.

Qualifications

• Must have experience in customer-facing role.
• Excellent Spanish communication is required.
• Strong problem-solving and conflict-resolution skills.
• Proficient with CRM and helpdesk ticketing systems.
• Able to multitask in a fast-paced environment.

Responsabilités

• Provide top-tier customer support via phone, email, and chat.
• Resolve inquiries and complaints efficiently.
• Document interactions in CRM system accurately.
• Identify opportunities to improve the customer experience.
• Assist customers with product information and order processing.
• Build and maintain customer relationships through proactive engagement.
• Collaborate with internal teams to ensure a seamless journey.
• Develop a deep understanding of products and services.

Connaissances

Customer service experience

Verbal and written communication

Problem solving

CRM software

Helpdesk systems

Multitasking

Formation

High school diploma or equivalent

College degree preferred

Outils

CRM software

Helpdesk ticketing systems

Description du poste

About the Role

Our client, a prominent company in the customer service sector, is actively seeking a dedicated and enthusiastic Customer Experience Specialist to join their dynamic team in Monterrey, Nuevo León. This role is crucial in shaping and enhancing the overall customer journey. You will be at the forefront of ensuring our customers receive exceptional support and build lasting relationships with our brand. This position offers a Hybrid work model, allowing for a blend of in-office collaboration and remote flexibility, fostering a balanced work environment. If you are passionate about customer satisfaction and possess excellent communication skills, this is an outstanding opportunity to grow your career within a supportive and innovative company. We pride ourselves on creating a culture where feedback is valued, and continuous improvement is a core principle. Your contributions will directly impact customer loyalty and overall business success. The ideal candidate will be proactive, empathetic, and driven to exceed expectations in every customer interaction.

Key Responsibilities

• Provide top-tier customer support via multiple channels, including phone, email, and chat.
• Resolve customer inquiries, issues, and complaints efficiently and professionally.
• Document all customer interactions and resolutions accurately in our CRM system.
• Identify opportunities to improve the customer experience and provide feedback to relevant departments.
• Assist customers with product information, troubleshooting, and order processing.
• Build and maintain strong customer relationships through proactive engagement.
• Collaborate with internal teams to ensure a seamless customer journey.
• Develop and maintain a deep understanding of our products and services.

Requirements

• Proven experience in a customer service or customer-facing role.
• Excellent verbal and written communication skills in Spanish.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; college degree preferred.
• Demonstrated empathy and patience when dealing with customers.
• Familiarity with Monterrey, Nuevo León or the ability to work effectively in a hybrid capacity.

Benefits

• Competitive salary of ** ** annually.
• Comprehensive health insurance package.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.
• Hybrid work arrangement offering flexibility.
• Paid time off and holidays.
• Access to training programs and workshops.