Especialista en Experiencia del Cliente - Modelo Híbrido

Placements24; Monterrey; Hybrid; MXN 240,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Career development opportunities

Collaborative work environment

Paid time off and holidays

Training programs

Job summary

Placements24 is seeking a Customer Experience Specialist in Monterrey, MX to deliver exceptional support across multiple channels. You will resolve inquiries, manage tickets, and drive customer satisfaction through proactive engagement. The role combines in-office collaboration with flexible remote work.

The ideal candidate has proven customer-facing experience, strong communication skills in Spanish, and familiarity with CRM/ticketing tools. A professional, empathetic approach is essential.

Qualifications

• Must have experience in customer-facing role.
• Excellent Spanish communication is required.
• Strong problem-solving and conflict-resolution skills.
• Proficient with CRM and helpdesk ticketing systems.
• Able to multitask in a fast-paced environment.

Responsibilities

• Provide top-tier customer support via phone, email, and chat.
• Resolve inquiries and complaints efficiently.
• Document interactions in CRM system accurately.
• Identify opportunities to improve the customer experience.
• Assist customers with product information and order processing.
• Build and maintain customer relationships through proactive engagement.
• Collaborate with internal teams to ensure a seamless journey.
• Develop a deep understanding of products and services.

Skills

Customer service experience

Verbal and written communication

Problem solving

CRM software

Helpdesk systems

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 is seeking a Customer Experience Specialist in Monterrey, MX to deliver exceptional support across multiple channels. You will resolve inquiries, manage tickets, and drive customer satisfaction through proactive engagement. The role combines in-office collaboration with flexible remote work.

The ideal candidate has proven customer-facing experience, strong communication skills in Spanish, and familiarity with CRM/ticketing tools. A professional, empathetic approach is essential.